Transform Your Dealer Experience
Sales and service dealers must meet higher expectations for a pleasant online experience, easy self-service, personalized offers, rapid and convenient delivery, high quality, excellent service, and transparency throughout the buying process.
Connect Dealer Transactions with Kinetic
The Epicor Dealer Portal is an innovative enterprise solution designed for manufacturers who sell or service products through dealers. It's powered by the industry-leading Epicor Commerce solution and tightly integrated with Kinetic.
- Create a modern, online experience: Enable dealers to rapidly configure, price, and quote orders
- Manage service and warranty needs: Offer dealers the ability to oversee quotes and orders as well as manage warranties, spare parts, and service requests
Benefits
Improve Dealer Management
Improve dealer management with a modern, online portal integrated with your Kinetic ERP platform. Increase the accuracy of orders to eliminate costly errors and improve quality with fully connected processes.
- Capture all dealer activity through a single, easy-to-use portal, and establish a single thread of data that connects all transactions at the dealer with your back-end ERP.
- Reduce costs with greater efficiency by automating and integrating dealer transactions.
Grow Your Dealer Channel
Most dealers represent multiple products from different manufacturers, so you must differentiate your brand to win. The Dealer Portal helps your sales and service dealers deliver the modern experience they need to compete in the digital age.
- The solution helps you leverage automation for operational efficiency, integrate systems for access to real-time data, and deploy the latest eCommerce innovations for a best-practice, customer-centric approach.
- It fits a variety of dealer channel models—selling, supporting warranty and repair, tracking products after shipping, and even incorporating distributors into the channel.
Create Your Competitive Advantage
Gain full visibility into the business, make it enjoyable for dealers to work with you, and drive your business growth as the preferred, innovative brand.
- By making it easy to do business with your organization, you compel dealers to position your brand over others.
- Ultimately, the Dealer Portal helps you improve dealer recruitment, onboarding, retention, and overall satisfaction to create a powerful competitive advantage that drives business growth.
Features
Provide your dealers with the ability to streamline the ordering process through a stunning, branded website that is fast and easy to use. With the Dealer Portal, sales professionals at your dealers can:
- Configure an order—from adding simple options, to highly configured products—depending on your manufacturing business model
- View pre-determined, dealer-specific prices
- Add margins according to their unique business practices
- Create quotes for end customers
- Register sales and add customer buyer details for accurate purchase history
Offer service professionals at your dealers the ability to oversee quotes and orders to help close the sale, as well as manage warranties, spare parts, and service requests after the sale. The Dealer Portal allows service professionals at your dealers to:
- Review quotes and orders for account history and visibility
- Manage returns to minimize cost to the business
- Register your customers’ buyer warranty information
- Place service requests and track status
- Search inventory and order spare parts based on the specific product model
Showcase your brand to drive dealer and customer advocacy and loyalty. The Dealer Portal allows you to design the look and feel of your dealer portal however you prefer and according to your own brand standards.
- Structure your dealer portal as a modern eCommerce website focused on convenience, ease of use, and performance. Leverage templates and tools to build and deliver a rich dealer experience throughout the life cycle—from the first customer visit to service and repeat purchases.
- For Kinetic customers who leverage the Epicor Product Configurator or Epicor CPQ, the Dealer Portal is tightly integrated for extended value. You will gain an enhanced user experience that elevates configured ordering for greater accuracy and excellence.
Part of a comprehensive eCommerce solution that is integrated with Kinetic, the Dealer Portal enables the responsive access and up-to-date information needed to make more informed business decisions:
- Tight integration eliminates the cost of multiple databases and duplicate data entry—reducing errors and overall operational costs.
- The Dealer Portal allows even greater value with cost effective, cloud-based hosting and rapid implementation.