Global Support Service Expertise

In today’s fast-paced world, timing is critical. That’s why Epicor Support provides a highly responsive experience. More than 600 support analysts with deep industry expertise have an average of six years of experience. These Epicor employees serve as customer advocates and are responsible for seeing cases from submission to resolution in 30 languages across our 12 global support centers through the EpicCare support portal.

Support Plans

Epicor is focused on meeting the needs of our customers across products, geographies, and deployment models. All support customers receive Epicor Essential Support and for customers looking for increased responsiveness, Epicor Pro Support may be the right option.

All customers with Essential Support have access to:

  • Unrivaled industry expertise
  • Access to the award-winning EpicCare support portal
  • 100% Epicor employee support analysts
  • Industry-leading response times for priority 1 cases

In addition to the benefits listed for Essential, Pro Support includes:

  • 24x7 support
  • Global support center access
  • Case prioritization
  • Senior support experts
  • Advocacy through scheduled support manager meetings
  • Insights with the Support Experience Dashboard

 

To inquire about your Epicor support plan click here. To learn more about our support plans contact sales.

Industry Expertise

Over 600 tenured Epicor-employed support analysts with industry expertise are located around the world.

Award-Winning Customer Portal

The EpicCare support portal is available 24/7 to empower you with information and resources.

Knowledge at Your Fingertips

Proactive resources are available through our dynamic self-service model, or receive support from knowledgeable analysts.

Hear from Our Customers

Duncan-Parnell on Epicor Support

“We spent 18 months evaluating the Epicor competition. The final result—we went with Epicor. They provided the total package—support, training, software.”

David Raglund, 
CEO

Read Thier Full Story

Your Product is Supported

Acclaim

Ace Corp

AconneX System Status

ADIS

Array

Avante

AVP

Business Products

BisTrack Americas

BisTrack UK

BVP

Catalyst

Clientele

CMS

CSD

D2K

DataFlo

Dimension

Disc

DotNetIT

E4SE

Eagle

Eagle for the Aftermarket

Eclipse

ECS 4GL

ECS Dimensions

ECS Pro

ECS Pro Estimating

ECS Productivity Products

ECS Version 2

Enterprise

Epicor Dimensions Canada

Epicor Direct Aftermarket

Epicor Cloud ERP

Epicor ERP

Epicor Silk

Falcon/Catalyst

Faspac

HCM

HRMS

Informance

iScala

iSolutions

ITSM

JCON

Lasercat

LumberTrack

Manage 2000

ManFact

Mattec

Prelude

Prism

Prophet 21

SDI

Series 12

Service Dealer Products

SHIP

Silk Dimensions

Silk Systems

Solarsoft – Other

Stanpak

T-21

Tropos

Turns

Ultimate

V2

Vantage

Vision

Vision Next Gen

Vista