Global Support Service Expertise
In today’s fast-paced world, timing is critical. That’s why Epicor Support provides a highly responsive experience. More than 600 support analysts with deep industry expertise have an average of six years of experience. These Epicor employees serve as customer advocates and are responsible for seeing cases from submission to resolution in 30 languages across our 12 global support centers through the EpicCare support portal.
Here to Serve You
Learn about EpicCare
Learn more about the award-winning EpicCare customer portal and the support plans that are available to you.
Request an EpicCare Account
Complete this form to request registration for EpicCare. For more detailed instructions watch the video tutorial on the EpicCare homepage.
Contact Us
Having trouble accessing or registering for EpicCare? Email your Customer Account Manager (CAM), or contact support.
Support Plans
Epicor is focused on meeting the needs of our customers across products, geographies, and deployment models. All support customers receive Epicor Essential Support and for customers looking for increased responsiveness, Epicor Pro Support may be the right option.
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All customers with Essential Support have access to:
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In addition to the benefits listed for Essential, Pro Support includes:
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To inquire about your Epicor support plan click here. To learn more about our support plans contact sales.
Industry Expertise
Over 600 tenured Epicor-employed support analysts with industry expertise are located around the world.
Award-Winning Customer Portal
The EpicCare support portal is available 24/7 to empower you with information and resources.
Knowledge at Your Fingertips
Proactive resources are available through our dynamic self-service model, or receive support from knowledgeable analysts.
Hear from Our Customers
Duncan-Parnell on Epicor Support
“We spent 18 months evaluating the Epicor competition. The final result—we went with Epicor. They provided the total package—support, training, software.”
David Raglund,
CEO
Read Thier Full Story
"EpicCare has been great—really easy to use, so it is within minutes of logging a case…..I have a response back."
Brian Shirk
CIO, LB Water
“Support has gone above and beyond a number of times for me...Gave me a response in 30 minutes. I was expecting a couple of hours.”
George Amrhein
ERP Administrator, Astec Industries
"The support that we get is second to none and that makes my job and my life so much easier."
Will Dunn
Regional Vice President, Standard Supply
Your Product is Supported
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Acclaim Ace Corp AconneX System Status ADIS Array Avante AVP Business Products BisTrack Americas BisTrack UK BVP Catalyst Clientele CMS CSD D2K DataFlo Dimension Disc DotNetIT E4SE Eagle Eagle for the Aftermarket Eclipse |
ECS 4GL ECS Dimensions ECS Pro ECS Pro Estimating ECS Productivity Products ECS Version 2 Enterprise Epicor Dimensions Canada Epicor Direct Aftermarket Epicor Cloud ERP Epicor ERP Epicor Silk Falcon/Catalyst Faspac HCM HRMS Informance iScala iSolutions ITSM JCON Lasercat LumberTrack |
Manage 2000 ManFact Mattec Prelude Prism Prophet 21 SDI Series 12 Service Dealer Products SHIP Silk Dimensions Silk Systems Solarsoft – Other Stanpak T-21 Tropos Turns Ultimate V2 Vantage Vision Vision Next Gen Vista |
Connect With Epicor
Tell us about your unique goals and challenges so we can show you why Epicor software is a better fit. Contact us by phone, chat, or email. If you’re an existing customer, please log in to EpicCare.
