Learn more about the award-winning EpicCare customer portal and the support plans that are available to you.
LearnComplete this form to request registration for EpicCare. For more detailed instructions watch the video tutorial on the EpicCare homepage.
RequestHaving trouble accessing or registering for EpicCare? Contact your Customer Account Manager (CAM), or email support.
Email Support
Over 600 tenured Epicor-employed support analysts with industry expertise are located around the world.
The EpicCare support portal is available 24/7 to empower you with information and resources.
Proactive resources are available through our dynamic self-service model, or receive support from knowledgeable analysts.
“We spent 18 months evaluating the Epicor competition. The final result—we went with Epicor. They provided the total package—support, training, software.”
David Raglund,
CEO
"EpicCare has been great—really easy to use, so it is within minutes of logging a case…..I have a response back."
“Support has gone above and beyond a number of times for me...Gave me a response in 30 minutes. I was expecting a couple of hours.”
"The support that we get is second to none and that makes my job and my life so much easier."
Acclaim
Ace Corp
AconneX System Status
ADIS
Array
Avante
AVP
Business Products
BisTrack Americas
BisTrack UK
BVP
Catalyst
Clientele
CMS
CSD
D2K
DataFlo
Dimension
Disc
DotNetIT
E4SE
Eagle
Eagle for the Aftermarket
Eclipse
ECS 4GL
ECS Dimensions
ECS Pro
ECS Pro Estimating
ECS Productivity Products
ECS Version 2
Enterprise
Epicor Dimensions Canada
Epicor Direct Aftermarket
Epicor Cloud ERP
Epicor ERP
Epicor Silk
Falcon/Catalyst
Faspac
HCM
HRMS
Informance
iScala
iSolutions
ITSM
JCON
Kinetic
Lasercat
LumberTrack
Manage 2000
ManFact
Mattec
Prelude
Prism
Propello
Prophet 21
SDI
Series 12
Service Dealer Products
SHIP
Silk Dimensions
Silk Systems
Solarsoft – Other
Stanpak
T-21
Tropos
Turns
Ultimate
V2
Vantage
Vision
Vision Next Gen
Vista
Epicor is committed to providing exceptional service in all respects and to ensure that each of our customers is provided with uninterrupted protection during unanticipated events which may affect their business. Part of this promise includes Epicor support services which are provided through service centers located around the world. We have designed these service centers strategically, allowing us to provide overlapping coverage with no disruption in support in the unlikely event of a local outage, whether your service is on-premises or in the cloud. Additionally, Epicor’s online support portal, EpicCare, which is hosted in the cloud, includes built-in failover capabilities which enables our support services to be available 24/7, regardless of an unanticipated local outage.
Should you have any questions or require additional information, please contact your Customer Account Manager or email customers.first@epicor.com