Create Loyal Service Customers

Every day, millions of people start their search for a repair shop by going online. Epicor Service CRM offers a dynamic website and extensive reputation management tools designed to help you create and maintain a professional, welcoming online presence to attract new customers.

Show your customers how much you appreciate them and their business through timely communication: real-time texting tools, tailored emails, and branded postcards all add a personal touch. Easily share alerts, detailed estimates, images, and other information customers need to manage their vehicle service experience using your iPhone or Android device. Send appointment reminders, thank-you notes, and use the optional broadcast texting feature to announce promotional offers or extend holiday wishes that keep your business top of mind.

Make smarter financial investment decisions with resources that help you understand your customers’ behavior and identify growth opportunities. With an exclusive OBD4 Business dashboard and optional Closed-Loop Marketing feature, you can measure the performance of virtually every dollar invested in marketing. Easily identify which campaigns, messages, and other marketing investments result in service appointments and stop funding those that don’t.

Know what’s happening at your shop and maintain control when you’re away. Access Service CRM from your smartphone, tablet, or laptop in real-time to connect with customers, manage the shop’s calendar, create and confirm appointments, and monitor critical customer engagement and marketing metrics on the go.