Customer Support
Find the resources and product guidance you need to be successful and maximize the use of your Epicor solutions.
Single Sign-On
Register now to streamline your Epicor experience with a single sign-on solution, simplifying access across your Epicor portals.
We are Here to Support You
Our support resources ensure that you can use Epicor solutions more effectively and find answers quickly. This includes:
- Support analysts with industry expertise who understand your business.
- Centers across the world that are in your time zone that support multiple languages.
- 24/7 access to EpicCare, our support portal where you can enter and monitor support tickets, get product knowledge and more.
Cloud Status
Stay informed of system status updates and service issues 24/7.
FAQS
A: Once you're logged into EpicCare, you can find support, billing, and contacts for your products. Your plan may include unlimited online, chat and/or phone problem resolution support.
If you have already completed the steps above or are still having trouble accessing EpicCare, chat with an Account Manager or email us at customercare@epicor.com
A: You can find product documentation on EpicWeb. That is the portal for product documentation and downloads. You can access EpicWeb here - Home (epicor.com).
A: Login to EpicWeb for the latest software updates, fixes, enhancements, and upgrades.
A: If you have an Epicor product and an active service plan, we support your product. See a full list of products here.
A: You can retrieve your account number by navigating to EpicCare - New EpicCare Home - EpicCare (epicor.com) and clicking on "Find My Account." Or Request your account number from the EpicCare log-in page under “Request My Account Number.” If you have an approved email address, you will receive an email with your account number.
A: On EpicCare or on EpicWeb, you can setup your single sign-on simply by clicking on "Log In With Epicor Identity." If you are having trouble or need further instruction, here is a link to an instructions page - Knowledge Page - EpicCare (epicor.com).
A: Watch these videos for a detailed walkthrough of requesting a new customer account or service plan. If you need assistance, contact your account manager.
Tutorial: Request a User Account Get a step-by-step walk-through to help you complete your new user registration and request an account. You can register here.