Epicor is committed to providing exceptional service in all respects and to ensure that each of our customers is provided with uninterrupted protection during unanticipated events which may affect their business. Part of this promise includes Epicor support services which are provided through service centers located around the world. We have designed these service centers strategically, allowing us to provide overlapping coverage with no disruption in support in the unlikely event of a local outage, whether your service is on-premises or in the cloud. Additionally, Epicor’s online support portal, EpicCare, which is hosted in the cloud, includes built-in failover capabilities which enables our support services to be available 24/7, regardless of an unanticipated local outage.
Should you have any questions or require additional information, please contact your Customer Account Manager or email customers.first@epicor.com