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Freedom to Focus on Service

Level up your field service operations with Epicor Field Service Management (FSM). Speed up billing cycles, elevate customer service, and seamlessly schedule the right technicians at the right time. With back-office and job-site details handled effortlessly in the cloud, you can focus on growing your service and installation business.

  • Dispatch and schedule your mobile workforce for peak efficiency
  • Keep tabs on your technician's activities, locations, and skill levels
  • Stay on top of your revenue and costs with project-based tracking


Start-to-Finish Support

From initial request to billing for a job well done, FSM has you covered every step of the way. The user-friendly customer interface gives your staff easy access to all the essential tools, like service scheduling, dispatching, technician tracking, contract management, and flexible billing capabilities.

Clarity and Control

Get a clear view of everything from the big picture to the smallest details of your operations, resources, techs, and schedules. With a user-friendly mobile interface, IoT machine connectivity, and configurable real-time updates, you’ll always have a single source of up-to-the-minute truth.

Tight ERP Integration

FSM integrates directly with your ERP, giving you the extra tools and features you need to master field service delivery and maximize service revenue. Now your staff can handle important tasks like dispatching, scheduling, billing, and traceability without switching between multiple applications.