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Decor Fusion

Optimize Customer Engagement and Accelerate Sales

Comprehensive database captures customer interactions

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Creative #: 612651370
Overview
Benefits
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Boost the Customer Experience

Decor Fusion CRM captures customer data and ensures your business provides a world-class customer experience. The CRM organizes customer contact information, past interactions, preferences, and purchase history, and helps promote a more responsive approach to customer needs. Your team can keep track of every customer interaction on a centralized platform ensuring everyone is on the same page to provide personalized and efficient customer support.

Explore Capabilities
Creative #: 940204342

Benefits

Manage Your Customer Interactions Better

CRM strategies are more important to businesses today than they have ever been. Decor Fusion CRM’s data-driven knowledge base is designed to help you meet customer expectations, follow-up on appointments, and accelerate your sales. Place your customer interactions at the center of your business and improve your overall focus and responsiveness to their needs.

Couple choosing paint color with help of hardware store worker

Capture Key Customer Insights

Empower your staff to document new customer projects, interest in new products, dissatisfaction with competitors, and more, gaining valuable insights into leads and sales opportunities. Document meetings, keep track of important milestones, and broaden access to critical customer interactions across your organization so that no appointment or opportunity is missed.

Young man shopping in paint store

Arm Your Outside Sales Team With Important Customer Data

CRM is a powerful tool for outside sales and enables them to see detailed profiles of your customers’ information, including notes from other team members, purchasing information, manufacturer preferences, gross margins, and more. Empower your sales team and make it easier for them to convert leads into sales and prospects into customers.

Coworkers view tablet in factory

Decor Fusion CRM Capabilities

Comprehensive Customer Management
  • CRM Tool with Reminder Tickler
  • Customized Search Screens with Saved Views
  • Collections/Credit Control Screen
  • Customer History by Date, Job, Color, PO #, and Products
  • Special Price Options, Including Matrix Discounts
  • Customer-Quoted Price Lists
  • Account Payment Options, Including by Job
  • Special Price Export Feature
  • Customer Ad‐Hoc Sales History Inquiries

Decor Fusion Features

Point of Sale

Speed customers through checkout with Decor Fusion’s full feature intuitive POS that streamlines transactions and enables staff efficiency, while maintaining inventory and providing a great customer experience.
Inventory Management

The rich set of inventory tools is designed to automatically track, manage, and order inventory so you maintain optimum inventory levels to meet customer needs while eliminating both excessive stock levels and costly stockouts.
Cloud

Cloud-based Retail Management solution helps boost business capabilities without the hassle of maintaining software updates, servers, and manual system backups. 
Paint Tint Formula Tracking

Increase repeat business and track paint tint formula at POS using paint color and formula history so customers no longer have to save paint cans or receipts to find the right tint.

Mobile

Extend the power of your Decor Fusion system and untether your team from fixed workstations to enable them to deliver superior customer service on the spot with iOS and Android devices.

Purchase Order Processing

Streamlined PO process ensures supplier replenishment aligns with customer demands and enables you to easily manage special orders, review cost change history, item purchase history, and more.

Customer Management (CRM)

Connect staff and enable them to document key information shared by customers, such as upcoming projects, competitive information, and new product interest, so you don’t miss an important follow-up or sales opportunity.
Ecommerce with Contractor Portal

The eCommerce solution includes the Contractor Portal that gives contractors 24/7 access to their invoices, purchase history, account information, pricing, and more.
Vendor Electronic Data Interchange (EDI)

Ensure seamless exchange with supplier and partner systems on POs, price updates, product information, national accounts, and rebate programs.
Delivery

Optimize your delivery operations and enhance the overall customer experience with Decor Fusion Delivery that enables you to schedule, modify, deliver, and complete orders with ease.

Get In Touch

 

Epicor has been providing productivity solutions for independent retailers for over 50 years. Learn how to streamline and optimize your business today and talk to a retail expert at 1-888-463-4700 or send us a message.

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Related

Decor Fusion Point of Sale
Decor Fusion Cloud Capabilities
Decor Fusion Business Intelligence and Analytics
Decor Fusion eCommerce
Decor Fusion Delivery
Decor Fusion Mobile