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Vehicle Service and Repair
Grow your service and repair business with solutions that help increase car count, ARO, and customer satisfaction and loyalty.
Capture More of the Best Customers
Attracting the best customers is the goal of most shop owners. Epicor offers an exclusive portfolio of solutions that help shops deliver a world-class service experience that results in more customer referrals, positive reviews, greater revenue per vehicle, and, ultimately, increased enterprise value.
Turn Opportunities into Wins for Your Business
Service Chain
If you operate a service chain, you understand the need to establish and maintain processes that result in peak efficiency, profitable growth, and a superior customer experience. Epicor estimating, sourcing and CRM solutions enable and support best practices in attracting and retaining customers and meeting every vehicle service need.
- Increase estimating speed and accuracy
- Quickly source parts, tires and more through local providers
- Predict likely future repairs by customer vehicle
Independent Repair Garage
Strengthen your shop’s brand and reputation, attract more of the best customers, and accelerate profitable growth with powerful, automated solutions from Epicor.
- Free up more time to focus on growth
- Increase car count and bay productivity
- Connect with new customers via online reviews
Tire Dealership
We can help you become the primary vehicle service provider for more customers by extending your expertise to a full range of mechanical repairs. Build stronger customer relationships through leading-edge communication tools and creative promotions.
- Expand into profitable new services
- Make your service advisors more productive
- Measure the effectiveness of your marketing activities
Car Dealer Service Department
Today’s vehicle population is larger and older than ever. Epicor can help your Fixed Ops department tap into the “customer pay” opportunity across all makes and all models with automated estimating, parts research, and electronic sourcing tools.
- Integrate aftermarket-specific capabilities into your DMS
- Give your service advisors the information they need to confidently and accurately estimate more jobs
- Expand your network of connected aftermarket suppliers
Epicor Solutions for Vehicle Service Providers
Epicor Service CRM
The powerful, easy-to-use shop growth solution that helps service businesses attract and retain customers, recapture “drifted away” customers, generate more revenue per vehicle, and maximize their presence in social media and online.
Integrated Service Estimator
Used in more than 5,000 shop locations, this powerful, cloud-based estimating and parts sourcing tool dramatically reduces the time needed to identify, estimate and complete virtually any vehicle maintenance or repair need.
Predictive Maintenance Assistant
The exclusive business intelligence tool that enables service providers to identify likely future repair needs for virtually any passenger vehicle model, leading to additional service opportunities and increased customer loyalty.
Epicor Catalog for Automotive
The automotive service industry’s first and finest electronic catalog, providing unmatched breadth, depth, and detail to help users quickly find all of the right parts for any job.
Service CRM Video
It’s not enough to offer great automotive services at reasonable prices. Today’s vehicle owners have access to an array of web-based tools for use in selecting a service provider. Epicor Service CRM helps shop owners attract more of the best customers and increase ARO in this highly competitive environment. See how it works.
Vehicle Service and Repair Resources
Fact Sheets
- Service CRM Flyer
- Epicor LaserCat3 eCatalog
Let’s Get Started!
Tell us how you’d like to improve the daily performance of your automotive service and repair business. We can partner with you to find the right solutions for the best results.