Back

by Endowance Solutions

Duet360 OneOffice Enterprise

Fully Managed Salesforce® Integration Solution

Overview

Benefits

Capabilities

Integrations

Streamline Connections for Better Care

Duet360 OneOffice is a comprehensive, managed Salesforce integration offered through our new ISV Partner, Endowance Solutions. Designed to help maximize your time to value and accelerate your path to digital transformation.

Fully managed
Pre-built solution
Complete visibility

Explore Capabilities

How Duet360 OneOffice Helps Improve Business Efficiency

Visibility Where It’s Needed, When It’s Needed

Merge data across ERP and Salesforce for quick retrieval. Teams gain insights to adapt swiftly. Logs, data formatting, and custom fields help streamline daily tasks and reduce confusion.

Single data view keeps records aligned at all times
Less manual effort needed for cross-system updates
Error logs highlight discrepancies for quick fixes

Fully Managed Support for Seamless Performance

From implementation through updates, Endowance Solutions manages patches and oversight for reliable data flow. This approach helps teams offload routine tasks, freeing them for strategic efforts.

Routine maintenance and upgrades handled externally
Centralized monitoring helps identify issues quickly
IT can focus on initiatives beyond upkeep

Young men with computer looking at camera

Rapid Time to Value with Pre-Built Solution

Duet360 OneOffice Enterprise offers pre-built connectors that bypass complex coding. This reduces the effort for a strong Salesforce-ERP link. By using proven data mappings, teams can avoid lengthy custom builds and see results in weeks.

Out-of-box fields and logic reduce setup steps
Weeks instead of months for integrated environment
Less development overhead leaving room for expansion
Additional pre-built add-on solutions can extend capabilities

Capabilities

Works with any ERP System, optimized for: Epicor Kinetic Epicor Prophet 21

Unified Data Connections

Synchronize records across Salesforce and ERP, reducing manual re-entry. Creates one point of reference for tasks and reporting, keeping details consistent and accessible.

Managed Upgrades and Support

Dedicated oversight of new releases and patches alleviates daily burdens on internal teams. This coverage includes scheduled updates, performance tuning, and proactive monitoring to preserve consistent data exchange across connected systems.

Error Handling

Centralized logs in Salesforce help administrators spot, investigate, and resolve data alignment issues. This approach improves record accuracy and minimize data synchronization errors.

Pre-Built Mappings

Minimizes coding by mapping core data points. Speeds up initial setup, allowing teams to start with standard workflows before creating more advanced transformations or logic.

Support for Multi-Company

Accommodates several divisions under one umbrella. Adapts to various organizational structures, giving each unit data continuity without the need for multiple integrations.

Add-Ons for Extensibility

Pre-built add-ons help the integration adapt to your business needs and extend data syncing to Salesforce CPQ, Salesforce Service, and Salesforce E-Commerce.

Custom Fields and Business Logic

Tailored fields and transformations adjust to unique processes, supporting specialized needs while keeping Salesforce workflows intact and data synced with ERP.

Native Salesforce Experience

Duet360 OneOffice elements are installed within Salesforce, providing a single point of control. Administrators use dashboards, error logs, and built-in visuals to maintain a familiar environment for daily tasks.

Integrations

Epicor Kinetic

Duet360 OneOffice enhances Kinetic Manufacturing ERP by aligning data across sales, service, and production. Teams can easily access quotes, orders, and inventory, streamlining workflows. Rapid setup reduces coding overhead, supporting agile expansions. Built-in oversight simplifies complexity, ensuring reliable information.

Epicor Prophet 21

Duet360 OneOffice integrates Prophet 21 and Salesforce to provide real-time visibility to customer interactions while eliminating manual data entry and errors. This seamless connection improves decision-making, accelerates sales cycles, and enhances customer service by giving reps instant access to critical account details.

Business Intelligence and Analysis

Duet360 OneOffice Enterprise

Studio Services

Epicor Digital Asset Management (DAM)

KYKLO Managed PIM

KYKLO Syndication Solutions

Solenium for Automotive Aftermarket

Epicor iPaaS

Epicor Grow

Epicor Vista Information Services

Data as a Service (DaaS)

Epicor Data Analytics