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Propello Learning & Support

Get the help you need when you need it so your business can thrive

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Boost productivity

From industry-experienced support analysts to guided learning built into the software, Propello has the resources and product guidance you need to be successful and maximize the use of your solution. With an award-winning support portal to enable quick resolution and learning tools for every kind of user, Propello can enable your teams to be more productive.

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Propello Learning Tools

Empower employees

Every function on every screen throughout the solution is laid out to be easy to use—uncluttered, intuitive, and logical—no matter what kind of device a user chooses. Whether working at point of sale (POS), helping customers, or performing inventory tasks, your team members can enjoy instant access to the help and information they need with Propello’s learning tools.

Expedite onboarding

Propello simplifies the process of bringing team members up to speed quickly through a list of onboarding tasks specific to system function and user role. When help is needed, it’s readily available in a variety of formats that let each user learn the way they like to learn—reading, viewing, doing (with just the right guidance), or a combination. The Propello Help Center is always just a click or tap away, providing a handy list of choices.

Capabilities

Learning tools for every kind of user

  • Guided Learning tools are ideal for users who learn by doing. These tools know right where a user is in a task and provide step-by-step guidance on what to do and how to do it.
  • “Show me around” interactive tours provide overviews of functional areas of Propello.
  • Video lessons help users who learn best by seeing and hearing about tasks and retail practices.
  • Articles, complete with concise explanations, quick videos, and animations, are Ideal for users who want more background or learn best by reading.
Propello-Guided-Learning

Built‑in AI help that works for you

Reduce training time and allow users to solve problems independently with Epicor Knowledge Agent integration, delivering in-app AI-powered help and contextual guides 

knowledge agent

Propello Support

Ensure tasks are performed properly

To ensure users new to a task learn quickly and correctly, you can specify which learning resources are “recommended experiences” before a function can be used. Propello tracks every user’s progress. As a result, key tasks are performed properly, accurately, and in less time. The Help Center tracks eac

Enable productivity

The Propello POS and retail management platform is complemented by a team comprised of analysts with industry experience to provide support when you need it. Propello Support is dedicated to a highly responsive software support experience so you can make the most of their time and continue running and growing your business

Capabilities

Support when you need it

The award-winning EpicCare customer support portal is available 24x7 to provide self-help resources and knowledge at your fingertips. When you need more than the content at your fingertips, you can take advantage of the integrated chat or online case submission form to engage with an experienced support analyst.

Industry expertise and knowledge

All customers with Propello Support have access to: 

  • Deep industry expertise supporting Epicor software and related technologies 
  • The award-winning online EpicCare customer support portal available 24x7 
  • A dedicated phone line and chat to tenured support analysts 
  • Industry-leading response times for priority 1 cases 
  • Technology and feature advancements through updates and upgrades 
  • The Propello Community to connect with other users 
Feature Propello Support
Responsiveness  
Priority 1 service level targets 1 hour
Hours of availability*

Support Line: 800.755.4329

Monday-Friday: 4:00 AM - 6:00 PM

Saturday-Sunday: 5:00 AM - 5:00 PM

Chat: Monday-Friday: 6:00 AM - 5:00 PM

(Hours are listed in Pacific Time) 

Application and Technical Support  
Unlimited cases checkmark-circle-teal-icon - original
24x7 online support center checkmark-circle-teal-icon - original
Knowledge Sharing  
Self-service resources through Epicor support checkmark-circle-teal-icon - original
Propello Community access checkmark-circle-teal-icon - original
Product Updates  
Software upgrades checkmark-circle-teal-icon - original
Software updates checkmark-circle-teal-icon - original
Support alerts and announcements checkmark-circle-teal-icon - original
 

*Propello Support is closed Easter Sunday, Thanksgiving Day, and Christmas Day with reduced hours on company holidays.

Visit the Epicor Customer Success Hub to find out more about Learning and Support