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Propello Learning & Support >
Get the help you need when you need it so your business can thrive
Boost productivity
From industry-experienced support analysts to guided learning built into the software, Propello has the resources and product guidance you need to be successful and maximize the use of your solution. With an award-winning support portal to enable quick resolution and learning tools for every kind of user, Propello can enable your teams to be more productive.
Capabilities
Learning tools for every kind of user
- Guided Learning tools are ideal for users who learn by doing. These tools know right where a user is in a task and provide step-by-step guidance on what to do and how to do it.
- “Show me around” interactive tours provide overviews of functional areas of Propello.
- Video lessons help users who learn best by seeing and hearing about tasks and retail practices.
- Articles, complete with concise explanations, quick videos, and animations, are Ideal for users who want more background or learn best by reading.
Built‑in AI help that works for you
Reduce training time and allow users to solve problems independently with Epicor Knowledge Agent integration, delivering in-app AI-powered help and contextual guides
Capabilities
Support when you need it
The award-winning EpicCare customer support portal is available 24x7 to provide self-help resources and knowledge at your fingertips. When you need more than the content at your fingertips, you can take advantage of the integrated chat or online case submission form to engage with an experienced support analyst.
Industry expertise and knowledge
All customers with Propello Support have access to:
- Deep industry expertise supporting Epicor software and related technologies
- The award-winning online EpicCare customer support portal available 24x7
- A dedicated phone line and chat to tenured support analysts
- Industry-leading response times for priority 1 cases
- Technology and feature advancements through updates and upgrades
- The Propello Community to connect with other users
| Feature | Propello Support |
| Responsiveness | |
| Priority 1 service level targets | 1 hour |
| Hours of availability* |
Support Line: 800.755.4329 Monday-Friday: 4:00 AM - 6:00 PM Saturday-Sunday: 5:00 AM - 5:00 PM Chat: Monday-Friday: 6:00 AM - 5:00 PM (Hours are listed in Pacific Time) |
| Application and Technical Support | |
| Unlimited cases | |
| 24x7 online support center | |
| Knowledge Sharing | |
| Self-service resources through Epicor support | |
| Propello Community access | |
| Product Updates | |
| Software upgrades | |
| Software updates | |
| Support alerts and announcements |
*Propello Support is closed Easter Sunday, Thanksgiving Day, and Christmas Day with reduced hours on company holidays.