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Optimized for Answers
In today’s fast-paced world, timing is critical. Eclipse Support is dedicated to a highly responsive software support experience so our customers can make the most of their time and get back to running and growing their business.
Industry Expertise and Knowledge
Building on the strength of our deep industry expertise, Epicor provides a transparent, empowered, and highly responsive set of support services. Our employees serve as customer advocates dedicated to seeing cases through to resolution by leveraging a robust support portal.
With a focus on industry and experience, Epicor continues to invest in the knowledge, troubleshooting, and communication skills it takes to effectively deliver the industry-leading support our customers deserve and desire.
- Tenured support analysts with industry knowledge and experience
- Optimized self-service/assisted service model through the award-winning EpicCare support portal
- Clearly defined service level targets
- Product innovation opportunities
Benefits
Supporting You in Your Everyday
Epicor Support is about empowering our customers in the way that works best for them. The award-winning EpicCare customer support portal is available 24x7 to provide self-help resources and knowledge at your fingertips. Building on the fundamentals of self-service, EpicCare incorporates proactive, preemptive insight that enables customers to experience an optimized self-service or assisted-service model.
When you need more than the content at your fingertips, you can take advantage of the integrated chat or online case submission form to engage with an experienced, industry-wise support analyst.
- Deep industry expertise supporting Epicor software and related technologies
- Award-winning online EpicCare support portal available 24x7
- 100% Epicor employee support analysts
- Industry-leading response times for priority 1 cases
- Technology and feature advancements through upgrades or migrations to new Epicor platforms
- Epicor Ideas crowdsourcing workspace for product enhancements
