Seattle’s Oldest Hardware Store Renews with Cloud
Tweedy and Popp is a Seattle, Washington, hardware chain of five stores that began in 1920. They have a loyal local following built on decades of service offering products for hardware, home improvement, grilling, lawn and garden, and more.
While the stores were running well in isolation, owner Tom Paik knew that a cloud-based retail management system would bring his stores into the future “Managing the stores using separate, on-premises technology systems was extremely time consuming and caused disruption to the store whenever the systems required maintenance,” Tom explains.
Tom selected Epicor Propello point of sale (POS) and retail management system, a cloud solution with secure access, data protection, and software upgrades.
“Epicor Propello is 100 percent cloud-based, which means all updates are made online rather than locally, removing the need for me to close a store and install new software on each PC,” highlights Tom.
Epicor Propello’s modern user interface allows the team to quickly look up products, even those without barcodes, and easily complete product returns at the point of sale.
Using Epicor Propello, Tweedy and Popp also transformed the POS experience for both staff and customers with a simpler, and intuitive, browser-based user interface (UI).
“Epicor Propello’s modern user interface allows the team to quickly look up products, even those without barcodes, and easily complete product returns at the point of sale,” Tom says.
The local chain also benefits from powerful reporting capabilities in Epicor Propello and can easily access real-time information on sales and best-selling products—and their most loyal customers’ purchase history.
A future goal for Tweedy and Popp is to incorporate eCommerce into the business. “Online sales will become a strategic area for us in the future, especially now that we’re in the cloud with Epicor Propello,” Tom says.
Improve the point of sale experience for both customers and staff.
