Epicor Service Level Agreement and Services Specification for SaaS Services and Hosting Services

For Software as a Service (SaaS) and hosting-based services supplied by Epicor (excludes single tenant SaaS or hosting based services offerings applicable to Epicor ERP)

(Updated November 1, 2018)

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Acceptable Use Policy

For Software as a Services (SaaS), application management and/or other managed services Products offered by Epicor or its suppliers online

(Updated July 15, 2018)

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Epicor Controlled Release Agreement

For use with control release products or services furnished on an evaluation basis

(Updated January 9, 2020)

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Epicor BisTrack Cloud ERP Services Specification (Single Tenant)

For single tenant SaaS or hosting-based services offerings supplied by Epicor applicable to Epicor BizTrack

(Updated December 17, 2017)

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Epicor Cloud ERP Services Specification (Single Tenant)

For single tenant SaaS or hosting-based services offerings supplied by Epicor applicable to Epicor ERP

(Updated July 31, 2017)

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Epicor Cloud ECC Services Specification

See Product-Specific Terms for more information regarding the Epicor Commerce Connect (ECC) service supplied by Epicor on a SaaS basis

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