Epicor Service Level Agreement and Services Specification for SaaS Services and Hosting Services

For Software as a Service (SaaS) and hosting-based services supplied by Epicor (excludes single tenant SaaS or hosting based services offerings applicable to Epicor ERP)

(Updated November 1, 2018)

Click Here

Acceptable Use Policy

For Software as a Services (SaaS), application management and/or other managed services Products offered by Epicor or its suppliers online

(Updated July 15, 2018)

Click Here

Epicor Cloud ERP Services Specification (Single Tenant)

For single tenant SaaS or hosting-based services offerings supplied by Epicor applicable to Epicor ERP

(Updated July 31, 2017)

Click Here

Epicor Cloud ECC Services Specification

Epicor Cloud ECC Services Specification

For Epicor Commerce Connect service supplied by Epicor on a SaaS basis

(Updated March 25, 2019)

Click Here