What’s New in ECM 25.2 - Smarter Freight Automation and AI You Can Trust

In today’s fast-paced supply chain environment, manual processes aren’t just inefficient, they’re costly. Freight invoice reconciliation, data entry, and document verification often consume valuable time and introduce risk. Businesses need solutions that not only automate repetitive tasks but also ensure accuracy and confidence in every decision.

Epicor ECM’s 25.2 release addresses these challenges head on. By combining comprehensive workflow automation with AI, ECM is evolving from a document management system into a strategic platform for operational excellence. This release highlights ECM’s deeper investment in designing practical, time-saving workflows and developing AI tools that deliver verified insights and predictive efficiency. As Rahul Agarwal, Epicor ECM Product Manager, notes:

This philosophy is at the core of ECM’s latest innovations, driving both automation and user empowerment.

Reducing Errors and Streamlining Tasks with Freight Automation

Freight costs can make or break margins. Manual invoice reconciliation often leads to delays, errors, and unnecessary expenses. With the combined power of Epicor ECM and Quick Ship, those pain points disappear.

AP Automation for Freight delivers transformative enhancements for freight invoice processing.

• Faster Reconciliation:
  Automated comparison of carrier invoices against Quick Ship estimates slashes processing time.
• Cost Control:
  Immediate visibility into discrepancies prevents overpayments and strengthens financial accuracy.
• Expanded Carrier Support:
  AP Automation for Freight now supports any courier that sends freight invoices.

The result? Lower operational costs, fewer errors, and a freight process that runs at the speed of your business.

The AI Backbone: Verified Responses and Predictive Intelligence

Automation is powerful, but confidence in data is everything. That’s why ECM now powers Prism Agent with Verified Responses. Every AI-generated response from Prism now comes with a direct link to the source document in ECM, so decisions are backed by truth, not guesswork.

And with Predictive Data Entry, workflows practically run by themselves. High-confidence values are auto-accepted, reducing human intervention and eliminating costly mistakes. It’s AI that anticipates your needs and acts with precision.

Why It Matters

Epicor ECM has evolved from being merely a document management tool to becoming the cornerstone of accurate data retrieval and processing for Prism, driving smarter and faster business operations. This transformation is reflected in the firsthand experience of Mike Gross, Director of IT at Ashworth Bros, who shares:

By combining business process automation with AI innovation, ECM not only frees teams from repetitive tasks, it unleashes their potential to drive data-backed strategy, accelerate growth, and deliver exceptional customer experiences. With Epicor ECM as the foundation, organizations are empowered to operate with greater insight, agility, and confidence, paving the way for a future defined by smarter decisions and sustained success.

Learn more about the new features in the 25.2 Epicor ECM release in EpicWeb or the Epicor ECM website.