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Radwell International is headquartered in New Jersey and is known as an industrial distributor with an extensive line of industrial automation products. Radwell currently serves customers globally and has offices in the U.S., Canada, the UK, and Germany.

Established in 1979, this family-owned company is known for offering a 2-year warranty and industrial electronic repairs. They are also a centralized source of buying, reconditioning, and testing obsolete products that are hard to find in the marketplace. A recent innovation—a robotic warehouse—was one of the biggest ways Radwell increased efficiencies and sales across the board while improving the ability to service their customers.

Simplifying the Systems

Before that point, the company had multiple systems to support its needs— rather than something centralized. As a result, they knew they needed a turnkey solution with information scattered all over the place. That's why Radwell partnered with Epicor and implemented the Epicor Prophet 21 ERP system—a cloud-ready business system for distributors.

After Radwell began utilizing Epicor Prophet 21 software, they could be helped to gain one source of information truth. Everything from their inventory management to invoicing their accounting functionality was covered by the Epicor Prophet 21. Everything they needed came in one package.

“Now, we’re using robotics in our warehouses,” said John Janthor, Vice president of Information Technology at Radwell International Inc. “This is what allows us to place orders and ship the same day.”

The system stores 50,000 bins in a small space. When an order comes through, it is dispatched to the Swiss log warehouse system through Epicor Prophet 21. It is then immediately delivered to a picker who stands at a station, and the product comes to them. They turn around, put it in a box, and it goes to their automatic labeling and shipping system. “It’s been a huge increase in efficiency,” Janthor said.

Competing With the Big Guns

We’ve been able to process orders faster and collect cash faster to grow revenue more efficiently.

At the most basic level, Epicor allows Radwell International to scan, capture, retrieve, and store documents digitally in a central location. This content stored and accessible electronically allowed their entire organization to improve collaboration, increase efficiency, and enhance security.

“We’ve been able to process orders faster and collect cash faster to grow revenue more efficiently.”

One of Radwell International’s biggest challenges is competing with industry giants like Amazon. Yet now, with a 30 to 40% faster pick ratio, the organization can offer same-day shipping. As a result, the company can use the energy that was spent on picking and use it to scale the business. Now, their stellar customer service makes them stand out from the big box competition.

Attracting Top Talent

Our new workforce is coming out of school with the skills and the desire to work with the newest technology, adapt to it quickly, and love it.

Partly thanks to Epicor, Radwell International is now at the forefront of new technology in their industry. This not only fuels the company's growth but also attracts new talent.

“Our new workforce is coming out of school with the skills and the desire to work with the newest technology,” Janthor said. “They adapt to it really quickly, and they love it.”

While it’s a competitive job market out there, Janthor believes that this new tech—partnered with their community-centered culture—is a recipe for maximum employee retention. “We’ve got a great community,” Janthor said. “This is the type of place where people want to work."

Overview

  • Location: Willingboro, New Jersey
  • Specialty Industry: Industrial Distribution – Durable

Challenges

  • Information spread across 35 systems; a centralized system was needed
  • Slow and manual process of packing and shipping orders

Benefits

  • Information from inventory management to invoicing and accounting is supported by Epicor Prophet 21
  • Increased efficiency through automatic package dispatching and enabled same-day shipping with a 30-40% faster pick ratio
  • Able to store documents electronically in a centralized location, enabling improved collaboration, efficiency, and enhanced security
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