AI Will Transform Retail— But Success Hinges On Tech, Data, And Process

An AI-powered retail management system (RMS) Is a top technology want

With all of today’s buzz around artificial intelligence (AI), many retailers are eager to get their AI journey started—and for good reason. AI can help retailers improve operational processes, deliver a better customer experience, and even increase revenue. However, retailers’ enthusiasm isn’t matched by their readiness. Many are faced with data quality issues and want more education around new AI technologies before taking the leap.

In October of 2023, Epicor commissioned Forrester Consulting to explore the current state of AI for retail.

In this study you’ll discover several key findings:

  • Adoption of AI is early for retailers 
  • Data is the first and hardest step of AI implementation
  • Retailers want an RMS that leverages AI

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