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Optimize Your Online Presence

Every day, millions of people choose service providers based on Google and Yelp reviews as well as information found on Facebook, Instagram, YouTube, and other online sources. Epicor Service CRM offers extensive reputation management tools designed to help you create and maintain a professional, welcoming online presence that helps accelerate growth.


Communicate in Real-Time with Best-in-Class Texting Tools

Give customers the added convenience of immediate alerts, detailed estimates, images, and other information they need to best manage their vehicle service experience. Send appointment reminders and thank-you notes, and use the optional broadcast texting feature to announce promotional offers or extend holiday wishes.

Advanced texting features help you connect with customers anytime, anywhere to build the sense of community and trust that makes good shops great.

Mother texting with baby stroller
Supervisor at car workshop checking tablet

Manage Customer Interactions On-the-Go

The Service CRM mobile app helps you connect with customers, manage your shop calendar, and monitor key marketing and customer engagement metrics on a real-time basis using your iPhone or Android device. Popular features of this powerful tool include: 

  • Send and receive texts (including images) 
  • Create and confirm customer appointments 
  • Review and adjust shop calendar
  • Send text “blasts” to groups of customers

Measure Response, Increase ROI

With an exclusive OBD4 Business dashboard and optional Closed-Loop Marketing feature, Epicor CRM enables you to measure the performance of virtually every dollar invested in marketing.

In addition, you can easily identify the campaigns, messages and other marketing investments that result in service appointments. In short, you’ll have the resources to know more about customer behavior so you can identify new opportunities for profitable growth.



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