Learn more about the award-winning EpicCare customer portal and the support plans that are available to you.
LearnComplete this form to request registration for EpicCare. For more detailed instructions watch the video tutorial on the EpicCare homepage.
RequestHaving trouble accessing or registering for EpicCare? Contact your Customer Account Manager (CAM), or email support.
Email Support
Over 600 tenured Epicor-employed support analysts with industry expertise are located around the world.
The EpicCare support portal is available 24/7 to empower you with information and resources.
Proactive resources are available through our dynamic self-service model, or receive support from knowledgeable analysts.
"EpicCare has been great—really easy to use, so it is within minutes of logging a case…..I have a response back."
“Support has gone above and beyond a number of times for me...Gave me a response in 30 minutes. I was expecting a couple of hours.”
"The support that we get is second to none and that makes my job and my life so much easier."
Epicor is committed to providing exceptional service in all respects and to ensure that each of our customers is provided with uninterrupted protection during unanticipated events which may affect their business. Part of this promise includes Epicor support services which are provided through service centers located around the world. We have designed these service centers strategically, allowing us to provide overlapping coverage with no disruption in support in the unlikely event of a local outage, whether your service is on-premises or in the cloud. Additionally, Epicor’s online support portal, EpicCare, which is hosted in the cloud, includes built-in failover capabilities which enables our support services to be available 24/7, regardless of an unanticipated local outage.
Should you have any questions or require additional information, please contact your Customer Account Manager or email customers.first@epicor.com
