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Epicor Customer Support

In today’s fast-paced world, timing is critical. That’s why Epicor Support provides a highly responsive experience. More than 600 support analysts with deep industry expertise have an average of six years of experience. These Epicor employees serve as customer advocates and are responsible for seeing cases from submission to resolution in 30 languages across our 12 global support centers through the EpicCare support portal.

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Here to Serve You

Industry Expertise

Over 600 tenured Epicor-employed support analysts with industry expertise are located around the world.

Award-Winning Customer Portal

The EpicCare support portal is available 24/7 to empower you with information and resources.

Anytime, Anywhere Access

Proactive resources are available through our dynamic self-service model, or receive support from knowledgeable analysts.

"EpicCare has been great—really easy to use, so it is within minutes of logging a case…..I have a response back."

Brian Shirk
CIO, LB Water

“Support has gone above and beyond a number of times for me...Gave me a response in 30 minutes. I was expecting a couple of hours.”

George Amrhein
ERP Administrator, Astec Industries

"The support that we get is second to none and that makes my job and my life so much easier."

Will Dunn
Regional Vice President, Standard Supply

Your Product is Supported on EpicCare

Epicor is committed to providing exceptional service in all respects and to ensure that each of our customers is provided with uninterrupted protection during unanticipated events which may affect their business. Part of this promise includes Epicor support services which are provided through service centers located around the world. We have designed these service centers strategically, allowing us to provide overlapping coverage with no disruption in support in the unlikely event of a local outage, whether your service is on-premises or in the cloud. Additionally, Epicor’s online support portal, EpicCare, which is hosted in the cloud, includes built-in failover capabilities which enables our support services to be available 24/7, regardless of an unanticipated local outage.

Should you have any questions or require additional information, please contact your Customer Account Manager or email