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Epicor Grow AI

AI That Works Like Your Business Does

Grow AI from Epicor is the predictive intelligence layer of Cognitive ERP—delivering real-time guidance and actions directly to your teams inside the Epicor systems they use.

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Overview
Benefits
Capabilities
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Find the Signal in the Noise

Grow AI Item Advisor is the first use case—helping sales and customer service teams suggest complementary products during order entry. It works by applying machine learning to recognize historical buying patterns and surface smart recommendations, right when they’re needed. Future use cases will focus on cleaning up messy data and empowering business users to create their own predictive processing use cases—without needing a technical background.

  • Boost sales with real-time cross-sell suggestions
  • Catch duplicate records before they happen
  • Create your own use cases, such as identifying at-risk customers
Blog: Grow AI Hits the Ground Running Research Brief: Platform Services For Improved CX Customers: Join Controlled Release Group for Future AI Use Cases White Paper: ERP-Embedded AI-ML for Predictive Insights More Resources

Beyond Predictive Analytics

Discover how Grow AI Item Advisor suggests complementary products, delivering
higher average order value and a better customer experience.

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Benefits of Grow AI

Give every rep the instincts of your top seller

Grow AI Item Advisor learns which products tend to be ordered together—so even new or rotating staff can confidently recommend the right add-ons at the counter or over the phone.

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Keep your data clean when systems converge

Whether you’re absorbing a branch acquisition or importing data from a new supplier, Grow AI helps catch duplicate items, customers, suppliers, and other records—even when names or descriptions don’t match exactly—before they clutter your system.

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Solve everyday challenges with your own machine learning models

Apply predictive learning to the problems you know best—spot churn risks, anticipate reorder delays, or catch demand shifts early. You don’t need to code. You just need your data and a question worth answering.

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Capabilities

Powered outside, delivered inside

Grow AI runs predictive processing on a high-performance SaaS platform, then returns results directly into your Cloud ERP—fast enough to support real-time decisions. It operates in a single-tenant environment, so your data stays isolated and never crosses with another customer’s.

Integrated with Prophet 21 Cloud

Grow AI Item Advisor is fully integrated with Epicor Prophet 21—whether you’re running Public or Enterprise Cloud—bringing smart product recommendations right into the order entry workflow. 

Co-Exists with Grow BI and EDA

Grow AI, Grow BI, and Epicor Data Analytics each serve distinct purposes—there’s no overlap or prerequisite, just added value. Keep using Grow BI and EDA to understand what’s happened. Use Grow AI to guide actions in the moment, improve data quality, and support predictive use cases—all without changing how you use your existing tools today. 

Complements Epicor Prism

Grow AI uses machine learning to analyze structured data—spotting patterns, predicting behavior, and supporting real-time decisions. Prism, on the other hand, primarily uses generative AI to understand unstructured content, answer natural-language questions, and automate business communications. Together, Grow AI and Epicor Prism offer powerful, complementary intelligence.

Your data stays yours

Grow AI models are trained only on your data—never on another customer’s, and never shared or sold. You get tailored intelligence without sacrificing ownership or control. 

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