When you purchased your Epicor solution to run your business more efficiently, you invested in more than just software—you purchased the expertise of our seasoned enterprise software support and service professionals.
Our engineers and consultants not only bring deep knowledge and service expertise on our software, but also the industry insight needed to keep you on the path to greater productivity and optimization for your unique business needs.
At Epicor, we've developed, award winning, state-of-the-art support tools and systems that will help you achieve rapid ROI and—ultimately—profitable growth. Epicor Software Support stands behind our software solutions, so that you can concentrate on running your business.
Access your Epicor Customer Portal
by logging into EpicCare and choosing
the Solutions Portal page
Customer Service Department of the Year -
Computer Software -
100 or More Employees
Epicor Customer Service-EpicCare
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Fifty years of the experience you are looking for to help you maximize the value of your Epicor investment.
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Over 600 trained and tenured Epicor experts are located around the world to enable up to 24/7 support for your operations.
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Addressing your complete Epicor solution, from Epicor and third party applications to the underlying database and associated technologies, all under one provider—Epicor Support.
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Whether it be our extensive hours of availability or our response times measured in minutes, not days—Epicor Support is there for you when you need us.
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Services—from system audits and optimization to health checks and utilization analysis—lead to reduced risk and maximum uptime.
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Closed-loop feedback processes and direct links to development for fixes and enhancement requests.
Epicor is committed to world-class support systems, driven by customer feedback, and designed to improve the customer experience through insight and resolution. EpicCare is our global support service platform that provides you one place to go get the help you need Get support on all Epicor products and solutions through EpicCare, winner of 2017 Bronze Stevie for Customer Service Department of the year.
Self-paced, instructor-led, and virtual education is available to all software users around the world. Epicor University has a comprehensive set of learning tools that will help you drive results to grow your business.
"Epicor University and the training we have done with them has really allowed us to leverage the investment in our Epicor system so we get a much greater return on that investment by having educated and trained staff to use the tool effectively."
Dick Salonek, CFO | United Machining Company
Epicor consulting group delivers the most cost-effective and efficient techniques to deploy your solution.
Learn MoreThe latest Epicor enterprise software ensures you can meet challenges and take advantage of new opportunities.
Learn MoreYour customer account manager (CAM) is there to help you get the most out of your Epicor investment.
Contact Account ManagerThese groups provide expertise and insights, peer exchange, and a chance to engage Epicor in an open environment.
Find Your GroupDedicated education tracks and networking opportunities help you learn how to better utilize your Epicor solution.
Hãy cho chúng tôi biết các thách thức cũng như mục tiêu riêng của bạn để chúng tôi có thể cho bạn thấy lý do phần mềm Epicor là lựa chọn lý tưởng hơn. Bạn có thể liên hệ với chúng tôi bằng cách gọi điện, nhắn tin hoặc gửi email. Nếu bạn hiện đang là khách hàng của chúng tôi, vui lòng đăng nhập vào EpicCare.