Epicor Senior Living
Software solutions designed specifically for the aged care sector to help streamline operational efficiency, support compliance, and foster greater organisational agility.
End-to-End Solution for Aged Care in Australia
Epicor Senior Living (SL) is one of Australia’s leading ERP solutions for aged care, reimagining how technology serves providers. With an intuitive, user-friendly interface, it simplifies operations, ensures compliance, and controls costs. Designed specifically for Australian aged care providers, SL adapts to users' workflows, delivering real-time insights that help drive better care decisions. This Cognitive ERP approach moves beyond traditional record-keeping to offer a system of action, enabling providers to deliver quality care while improving efficiency and decision-making.
- Streamline operations to focus on quality care
- Simplify compliance with evolving legislative requirements
- Efficiently manage and reconcile care funding
- Boost efficiency with integrated systems and insights
- Improve care with mobile-friendly tools and adaptable workflows
eBook: Australian Aged Care 3.0 System
The 2020s have reshaped aged care in Australia. Providers faced the dual impact of the Royal Commission reforms and a global pandemic, each a major challenge on its own. Combined with funding pressures, rising competition, and changing consumer expectations, the sector experienced unprecedented disruption, prompting some providers to exit the market.
As we enter the new rights-based Aged Care Act, now is the time to prepare your organisation to make crucial strategic decisions for the ‘Aged Care 3.0’ era.
Is Your Aged Care Software Ready for What’s Next?
To deliver quality care while staying efficient and compliant, aged care providers need software that does more than tick boxes. The right platform should support your operations from clinical care to compliance, finances to resident experience, and everywhere in between. It must be built for your needs, ready to scale, and able to evolve with ongoing reform. Discover what modern aged care software should look like—and how to assess whether your current tools are helping or holding you back.
Benefits
Specialized for Enhancing Aged Care in Australia
Epicor Senior Living is tailored specifically for the Australian aged care sector, aligning with local legislative requirements and industry standards, it empowers providers to efficiently deliver high-quality patient-centric care. Supporting regulatory methodologies around:
- Compliance with Australian Aged Care Quality Standards
- Streamlines claims with built-in integration to government funding portals
- Supports AN-ACC funding model for financial optimisation
- Enables personalised care planning under Consumer Directed Care (CDC) guidelines
- Manages incident reporting per Serious Incident Response Scheme requirements
Delivering Quality Personalized Care
Epicor Senior Living delivers personalised, quality care through a fully integrated system tailored to each resident's unique needs, enhancing care precision and resident satisfaction in Australian aged care facilities.
- Integrates care and financial management for personalised care planning
- Maintains comprehensive profiles for tailored resident care
- Can sync with clinical systems for updated, personalised treatments
- Adapts billing to individual financial and care requirements
- Manages resident feedback to continually enhance care quality
Secure, User-Friendly, and Efficient Aged Care
Boost operational efficiency with a single unified solution for optimising aged care. Senior Living handles marketing, administration, client relations, procurement, document management, and finances. Streamline workflows, minimise manual tasks, and enhance productivity, empowering your team to concentrate on delivering superior care.
- Manage all aspects of care from a single user-friendly interface
- Automate Medicare claims and funding adjustments
- Compliance and privacy with secure, comprehensive document management and data protections
- Adapts to various care scenarios with flexible, accurate billing processes
Integrated Compliance Management
Stay ahead of legislative changes with Epicor Senior Living’s robust compliance features and built-in integrations with government funding portals. Our solution adapts swiftly to new regulations, automates compliance reporting, and maintains secure, accurate records. By simplifying regulatory adherence and automating funding processes, Epicor helps your organisation avoid costly penalties, accelerate cash flows, and maintain high standards of care. This ensures you remain compliant while focusing on providing exceptional care to your residents.
Unlock your organization’s unique ability to meet the needs of a dynamic aged care market.
Download the 2025 Guide to Agile Aged Care
Senior Living Capabilities
Advanced business intelligence tools are essential for real-time, actionable insights, driving smarter decisions and continuous performance optimisation across marketing, sales, and operations. inventory. Key capabilities include:
- Operational Reports/Dashboards
- Descriptive Analytics (Business and Financial User Reporting/Dashboards)
- Diagnostic Analytics (Scorecards/KPIs, Financial Planning)
- Predictive Analytics (Forecasting)
- Data Warehousing
- Role-Based Analytics and Business Intelligence
- Mobile Business Intelligence
Improve financial management by aligning with Australian legislative changes, sync with government funding resources, managing diverse billing setups, and facilitating accurate financial reconciliations. Key capabilities include:
- General Ledger
- Financial Planning
- Accounts Receivable
- Credit and Collections
- Accounts Payable
- Rebates
- Tax Connect
- Cash Management
- Asset Management
- Advanced Financial Reporting
Streamline resident management from admission to departure, integrate with clinical care systems and manage bonds, trust accounts, and funding efficiently. Key capabilities include:
- Resident Information
- Admission, Transfer, and Departure Management
- Trust Accounting
- Bond/RAD Management
- Online Claiming
- AN-ACC Funding Management
- Clinical Care Integration
Refine billing across care settings, simplify Medicare claims, and align expected funding with actual receipts, enhancing financial operations in Australian aged care. Key capabilities include:
- Independent Living
- Aged Care Billing
- Expected Funding
- Funding Reconciliation
- Bond Retention
- Deferred Management Fees
- Community Care Billing
- Payment Reconciliation
Manage service contracts, warranties, and maintenance efficiently. Senior Living helps providers deliver personalised care with advanced case management and automated field services for tailored care with every client.
Key capabilities include:
- Service Management
- Service Contract and Warranty Management
- Food/Catering Production Services
- Case Management
- Maintenance Management
- Field Service Automation
Enhance operations with robust content management tools including scanning, secure storage, and DocuSign. Streamline AP automation, manage forms efficiently, and optimise workflows to improve reporting and document management. Key capabilities include:
- Scanning and Storage
- DocuSign
- Packages
- AP Automation
- Forms
- Workflow
- Reporting
Empower community care offerings with comprehensive tools that can optimise service delivery, financial management, and staff coordination-all tailored to meet the unique requirements of home-based care programs.
Key capabilities include:
- Package and Programs
- Service Generation
- Timesheet
- Period and Service Billing
- Budgeting DC Reporting
- Rostering
- Mobility
- Support at Home Scheme Enabled
Elevate customer relationship management in aged care with PRODA-certified solutions, facilitating effective contact, waitlist, and marketing management, while optimising lead handling and case management for superior care experiences. Key capabilities include:
- PRODA Certified
- Contact Management
- Waitlist Management
- Marketing Management
- Lead and Opportunity Management
- Case Management
- Care Experience Platform
Experience efficient accommodation and unit management, streamlined maintenance scheduling, and precise equipment tracking to enhance facility operations. Key capabilities include:
- Accommodation/Unit Management
- Maintenance Management
- Equipment Tracking
Utilise resources efficiently with robust purchase management, streamlined requisition and approval processes, and effective supplier relationship management.
Key capabilities include:
- Purchase Management
- Requisition and Approval
- Supplier Relationship Management
Efficiently plan and manage resources, control costs, and ensure accurate billing. By streamlining project workflows, Senior Living helps optimise operational efficiency so you can focus on delivering high quality care.
Key capabilities include:
- Project Planning and Analysis
- Project Generation
- Project Billing
- Resource Management
- Contract Management
- Planning Contract
- Time Management
- Expense Management
Maintain high standards of accountability, manage risks effectively, and ensure regulatory compliance. With integrated tools, providers can streamline reporting, security, and environmental management, making it easier to prepare for audits.
Manage operations across multiple locations, currencies, and languages. With robust multicompany and master data management capabilities, Senior Living can support seamless scalability and global efficiency. Key capabilities include:
- Multicompany Management
- Multicurrency Management
- Global Multisite Management
- Multilingual Data Management
- Master Data Management
- Scalable, Distributed Deployment
- Global Engines
Senior Living offers flexible deployment options, including public cloud and on-premises, allowing seamless transitions. Its secure, scalable cloud infrastructure enhances collaboration with user-friendly automation and a modern interface, boosting productivity. Key capabilities include:
- Mobile, Browser-Based Experience
- Flexible Deployment (Cloud, On-Premises, Hybrid)
- Epicor Automation Studio, Powered by Workato: iPaas + Automations
- Epicor Collaborate
- Enterprise Search
- Epicor Learning
- Epicor Enterprise Content Management (ECM)
- Business Workflow Automation
Boost accountability, track time and attendance, and grow your business with smart rostering solutions.
Supporting All Types of Aged Care
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