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Create Loyal Service Customers
Build stronger, more profitable relationships with automotive service customers. See samples and list of CRM integrators.
Epicor se honra en ser reconocido como Líder en el Cuadrante Mágico de Gartner 2024 para ERP en la Nube para Empresas Centradas en el Producto, por segundo año consecutivo.
Optimize Your Online Presence
Every day, millions of people choose service providers based on Google and Yelp reviews as well as information found on Facebook, Instagram, YouTube, and other online sources. Epicor Service CRM offers extensive reputation management tools designed to help you create and maintain a professional, welcoming online presence that helps accelerate growth.
Communicate in Real-Time with Best-in-Class Texting Tools
Give customers the added convenience of immediate alerts, detailed estimates, images, and other information they need to best manage their vehicle service experience. Send appointment reminders and thank-you notes, and use the optional broadcast texting feature to announce promotional offers or extend holiday wishes.
Advanced texting features help you connect with customers anytime, anywhere to build the sense of community and trust that makes good shops great.
Manage Customer Interactions On-the-Go
The Service CRM mobile app helps you connect with customers, manage your shop calendar, and monitor key marketing and customer engagement metrics on a real-time basis using your iPhone or Android device. Popular features of this powerful tool include:
- Send and receive texts (including images)
- Create and confirm customer appointments
- Review and adjust shop calendar
- Send text “blasts” to groups of customers
Measure Response, Increase ROI
With an exclusive OBD4 Business dashboard and optional Closed-Loop Marketing feature, Epicor CRM enables you to measure the performance of virtually every dollar invested in marketing.
In addition, you can easily identify the campaigns, messages and other marketing investments that result in service appointments. In short, you’ll have the resources to know more about customer behavior so you can identify new opportunities for profitable growth.
Give the Ultimate ʻThank Youʼ to Your Loyal Customers
Give your customers a gift in return for their loyalty to your shop. Extend a free, three-month trial subscription to any of your customers after their service visit. All Service CRM customers are eligible to be enrolled in the FREE SiriusXM for Shop Customers Program.*
*Epicor Software Corporation is a company separate from SiriusXM and is working with SiriusXM to promote this program. Terms and Conditions apply to program participation. SiriusXM and SiriusXM logo are trademarks of SiriusXM Radio Inc. and its respective subsidiaries.
Leverage the program on the go
Easily access Service CRM anywhere at anytime in real-time—connecting you to customers, managing your shop calendar, creating and confirming service appointments, and monitoring critical customer engagement and shop marketing metrics away from the shop.
Request a Demo
See what Service CRM can do for your automotive service business. Contact us today to get started.