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Timber Done Right: From Pack to Profit

timber-merchant

Enhance customer satisfaction with integrated value-added services tailored to project requirements. Ensure profitability through accurate costing of labour, machining, and material usage.

To be effective in a multifaceted industry with precise measurements and unique needs, transformative timber solutions must be purpose-built for timber and builders' merchants. Using a single system designed from the ground up specifically for the trade, Epicor BisTrack equips you with the tools you need to manage timber packs, lengths, and value-added services. With real-time visibility into stock across branches and yards, teams can promise confidently, price accurately, and protect margins while delivering the fast service contractors expect.

Why It Matters

timber and builders' merchants win on availability, accuracy, and speed. As a builders' merchant software designed for timber operations, BisTrack makes it easy for teams to promise specific lengths, reserve packs, and confirm delivery dates from a single source of truth. This reduces costly returns and improves on-site, first-time-right deliveries, raising customer satisfaction and driving repeat business.

Live, Accurate Inventory in Epicor BisTrack

Effective timber inventory management depends on live visibility across yards, packs, and lengths. You’ll get an instant view of inventory on hand by status: allocated, available, and on order, so counter staff and eCommerce channels always quote from live figures. For merchants juggling multiple yards and mixed packs, that accuracy prevents double-selling while reducing costly emergency transfers. Mobile receiving and picking tighten accuracy further, cutting write-offs and improving service levels.

Flexible Units of Measure

As timber units of measure software, BisTrack handles both imperial and metric units seamlessly.

You can buy in packs, stock by length, sell in linear metres/yards or pieces, and report in board feet where needed. Conversions are automatic, consistent, and transparent on documents and invoices.

timber Tallies and Stock Control

BisTrack acts as a timber stock control system by length and pack, giving merchants full visibility into what’s inside every bundle.

Sales can allocate specific lengths for a job, reserve packs for delivery, and avoid over-picking short or unsellable remnants. At the same time, reorder controls at length specification help replenish the sizes that move in your local market.

Job-Priced Orders with Waste Factors

For job-priced orders, BisTrack applies configurable waste factors to ensure quotes reflect the actual cost to deliver cut-to-length requirements. Margin protection is built in; negotiated price rules, customer-specific terms, and rebates carry through consistently across branches and channels, reducing leakage and ensuring disciplined pricing.

Work Orders and Value-Added Services

BisTrack functions as a value-added timber services system, supporting milling, planing, ripcutting, and treatment. Labour, machine time, and off-cut recovery can be captured to produce a true cost, then rolled into the sales price, ensuring these high-demand services remain profitable while giving customers a one-stop supplier.

Omnichannel Trade and Retail

Whether trade customers order at the counter, through field sales, or online, BisTrack centralises availability, pricing, and order status. Integration with customer portals and eCommerce means contractors can check stock, confirm branch collection or delivery, and track drops — reducing inbound calls and freeing your team to sell.

Compliance and Regulations

EUDR (EU Deforestation Regulation) and FSC (Forest Stewardship Council) Reporting Compliance is non-negotiable. BisTrack supports EUDR and FSC reporting so you can evidence due diligence, chain of custody, and product origin. With documentation linked to products and orders, audits become faster and less disruptive, and sustainability commitments are easier to demonstrate to commercial clients. Ready to modernise your timber operations?

FAQs

Q: Does BisTrack support EUDR and FSC compliance?

A: Yes. BisTrack can help support EUDR and FSC reporting by linking required documentation to products and orders, helping you evidence due diligence, chain of custody, and product origin while making audits faster and less disruptive.

Q: How does Epicor BisTrack help with timber inventory accuracy?

A: Epicor BisTrack improves timber inventory accuracy with real-time visibility by pack, length, and status, supported by mobile receiving and picking, timber tallies, and mixed units of measure. This reduces double selling, minimises write offs, and ensures teams always quote and allocate from live, accurate stock data.

timber and Builders Merchants Benefits Checklist: Your solution should offer:

  • Real-Time Visibility: Enables instant access to inventory status across branches and yards, enabling accurate promises, pricing, and delivery.
  • Improved Customer Satisfaction: Enhances on-site delivery accuracy, reducing costly returns and ensuring first-time right deliveries.
  • Accurate Inventory Management: Offers live inventory tracking by status to prevent double-selling and streamline stock management across multiple locations.
  • Flexible Measurement Handling: Supports variable and mixed units of measure, allowing seamless transactions between different metrics, ensuring transparency in quotes and invoices.
  • Efficient Stock Control: Provides detailed tracking of timber by length and pack, allowing for precise job allocations and reducing wastage.
  • Margin Protection: Incorporates configurable waste factors and consistent pricing rules to ensure accuracy in job-priced orders, mitigating revenue leakage.
  • Value-Added Services: Facilitates processing such as milling and treatment, capturing true costs to maintain profitability on additional services.
  • Omnichannel Integration: Centralises order status and availability across various sales channels, enhancing the customer experience and reducing internal workloads.
  • Regulatory Compliance Support: Assists with EUDR and FSC reporting, streamlining audit processes and demonstrating commitment to sustainability.
  • Operational Modernisation: Overall modernisation of timber operations increases efficiency, reduces waste, and boosts competitiveness in the building supply sector.

Made to Work with timber

More than point solutions or generic platforms, BisTrack is a timber merchant ERP purpose-built to unify inventory, pricing, compliance, and value added services in one system. By leveraging real-time visibility, accurate stock control, and a flexible approach to measurements, you can streamline your processes, reduce waste, and improve customer satisfaction.

The seamless integration of value-added services ensures you meet diverse customer needs while maintaining profitability. As compliance with regulations like EUDR and FSC becomes increasingly critical, BisTrack equips you with the tools to demonstrate your commitment to sustainability and responsible sourcing.

Embrace the future of timber management and elevate your business to new heights—let's work together to achieve success in your operations. Learn how Epicor BisTrack can improve timber profitability across your business.

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richard langsford
Richard Langsford
Senior Solution Engineer at Epicor

Richard Langsford is an experienced timber and building supplies professional with over 16 years in the industry. His background spans merchant operations, commercial processes, and the real‑world challenges facing timber businesses today.

With 8 years at Epicor, including time as a consultant, Richard now works as a Senior Solution Engineer, combining deep industry expertise with practical insight. His blogs draw on first-hand experience to explore how timber merchants can improve margin control, visibility, and decision‑making in an increasingly complex market