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Customer Success Hub

We prioritize customer experience by supporting you at every step of your journey. Whether you require training, product updates or assistance, we are dedicated to your success.

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Resources & Tools
Latest Product Releases
Customer Programs

We’re Here to Help

New to Epicor

Download the quick-start checklist for access to EpicCare, EpicWeb, Epicor Learning, and other key resources.
Become an Expert

Build and track skills in Epicor Learning Center to get more value from your Epicor solutions.
Register for SSO

Create your Epicor Identity to enable single sign-on for seamless access across all your Epicor applications.
Open a Support Case

Log in to EpicCare to open a support case and track the status of your current cases. Our team is here to assist you.

Discover the newly redesigned EpicWeb—optimized for easy navigation, faster file access, and a seamless mobile experience, all with a fresh Epicor look. Check it out today!

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Contact Us

Reach out to us. We’re happy to help our customers.

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Resources & Tools

Product

Download and Access Product Documentation
Submit Product Feature Requests in Epicor Ideas
Check Out Professional Services Offering
Upgrade to the Latest Release

Cloud

Move to the Cloud
Check Cloud Status and Sign Up for Notifications

Education

Explore the Epicor Learning Center
Access EpicCare Knowledge Base
Learn About Epicor Support

Networking

Attend Customer Events and Webinars
Become an Epicor User Group Member
Explore the EpiUsers Help Forums
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Latest Product Releases

Kinetic
Prophet 21
BisTrack
Eclipse

Discover the new EpicCare—featuring a modernized interface, seamless mobile access, and AI-powered search to resolve issues faster

Submit cases with ease and stay organized with a dashboard.

Learn More
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Customer Programs

Explore our range of programs to deepen your engagement within the Epicor customer ecosystem.

Refer Someone

Know someone who could benefit from Epicor? Learn how to refer them through the Epicor Referral Programme.
Become an Advocate

Interested in becoming an Epicor Advocate? Explore our Champions Circle and dive into inspiring customer success stories.

Global Insights

Find details about our global Epicor Insights events.

Gaylord Opryland Resort

Epicor Insights Americas

May 18-21, 2026

Gaylord Opryland Resort, Nashville, TN

Register Now
Kenilworth, Warwickshire UK

Epicor Insights Europe

June 22-24, 2026

Park Inn by Radisson Amsterdam City, Netherlands

Register Now
Photo of Queensland, Australia

Epicor Insights Australia / New Zealand

August 24-26, 2026

JW Marriott Gold Coast Resort and Spa, Surfers Paradise, QLD

Join the list
Maryland img

Epicor Insights Building Supply and Retail

Nov 9-11, 2026

Gaylord Texan in Grapevine, TX

Learn More