Protect Your Epicor ECM Software Investment with Confidence

SoftCare ensures that your Epicor ECM system is always up to date with the latest features, enhancements, and security improvements. Subscribers are automatically entitled to all new versions of the software as soon as they are released—at no additional cost. This means your organization can take advantage of the most recent innovations in enterprise content management and process automation without delay or extra expense.

With SoftCare, you gain access to Epicor’s highly regarded customer support team. Whether you're facing technical issues or have questions about product functionality, expert assistance is just a call or click away. The support team is known for its quality service and quick response times, helping you resolve problems efficiently and minimize downtime.

SoftCare subscribers benefit from complimentary access to Epicor’s online training platform. This ensures your team is always equipped with the latest knowledge and skills to use Epicor ECM effectively. The training covers new features, best practices, and system navigation, helping users stay productive and confident as the software evolves.

Epicor ECM Rebound is a backup and recovery service included with SoftCare at an affordable, incremental subscription. It provides automated, unattended daily backups of your ECM data to a secure offsite data center. In the event of a system failure or disaster, you can quickly access your documents online and continue operations remotely while physical restoration is underway.