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Service Asset Management

Achieve the Visibility and Accountability Your Business Need

Save time and money by optimizing your maintenance resources with Service and Asset Management in Kinetic.

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Overview
Benefits
Features

Deliver top-tier services on-site and in the field

Maintain equipment, optimize customer service, and keep all technicians and customer-support personnel informed with the Service and Asset Management capabilities of Epicor Kinetic. Get the benefits of the right tools to monitor and manage deployment, performance, and maintenance of company and customer assets:

  • Meet and exceed contractual obligations
  • Maintain visibility and clarity into service-level agreements
  • Organize and manage outstanding warranties
Explore Features
Report: Benefits for Manufacturers More Resources

Epicor Kinetic ranked a top ERP solution for manufacturers by G2

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Benefits

Reduced Response Times

Service and Asset Management capabilities provide quick responses to customer incidents, keeping your field operations informed and productive while allowing you to process returns quickly.

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Data-Driven Decisions That Adjust in Real Time

With real-time insights across all aspects of production, from inventory levels to machine performance, your manufacturing team has the ability to make informed decisions quickly, adapt to changing conditions, and forecast more accurately.

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Improved Maintenance Capabilities

Address maintenance request processing, planned preventative maintenance—according to predefined schedules—and ad hoc break/fix maintenance processing for a single piece or multiple pieces of equipment.

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Take a Product Tour of Kinetic Sales Management

Includes clickable chapters on CRM; Quoting & Estimating; Order Management; Configure, Price, Quote (CPQ); B2B & B2C eCommerce; and Demand Management.

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Essential Features

Service Management

Manage in-house repairs and basic offsite services or installations with the core service management capabilities of Kinetic.

 
Returned Material Authorization

Track returns and disposition processes across your organization using unique returned materials authorization (RMA) numbers that are part of the core module capabilities.

 
ePartsBook

Help maintenance and service technicians resolve issues quickly and accurately with visual context and trend data, enhancing efficiency and quality.
Maintenance Management

Manage production and facilities equipment maintenance needs by adding tools designed for maintenance request processing—including planned and ad hoc maintenance.

 
Case Management

Dig into field dispatching activities and let field service reps access online knowledge bases, customer field service calls, warranty info, and service contracts with built-in case management tools.

 
Service Contract and Warranty Management

Achieve timely and accurate execution of service contracts, including the ability to generate service-level agreements with automatic billing options. Service contracts can be established for specific products, customers, and service- level agreements—each with an expiration date that is automatically tracked for easy manual look-up.

Ressourcen zu Kinetic

Anwenderberichte

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Kontakt

 

Tausende Hersteller verlassen sich bei Unternehmenswachstum und Skalierung auf Epicor. Wir beantworten Ihre Fragen gern. Lassen Sie uns wissen, was gut läuft und wo es Verbesserungsbedarf gibt. Wir stellen gemeinsam mit Ihnen die passende Lösung für Ihr Unternehmen zusammen.

Epicor schätzt Ihre datenschutz. Website Allgemeine Geschäftsbedingungen. 

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