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Artificial Intelligence
Transforming ERP from a System of Record to a System of Action
Why Cognitive ERP Matters Now
To meet the needs of today’s business environment, ERP needs to transform from a system of record to a system of insights and action. At Epicor, we are innovating with AI to deliver on this exciting future, a vision we call Cognitive ERP. AI-powered ERP will drive significant advancements in decision-making, forecasting, customer service, and overall operational efficiency. This transformed ERP software is the dynamic tool that can propel industries into a new era of technological empowerment.
Epicor Prism transforms ERP with Gen AI
Epicor Prism is built specifically for the supply chain industries, simplifying how a connected workforce accesses insights from ERP data
Beyond Predictive Analytics
Discover how Grow AI Item Advisor suggests complementary products, delivering higher average order value and a better customer experience.
Get an insight advantage with Epicor Prism
Epicor Prism supercharges the productivity of your team to help you gain an insight advantage. Built on our 50+ years of experience delivering ERP for makers, movers, and sellers Epicor Prism combines a network of vertical AI agents with industry-focused ERP and industry data structures to reduce the friction in accessing systems of record to help you drive greater value for your business.
Prism helps you extract the most crucial insights and leverage the power of vertical AI Agents from your ERP data. Prism was developed in collaboration with customers to transform business operations. Prism is innovation with intent that delivers the next wave of ERP for makers, movers, and sellers.
94%
of business leaders surveyed say AI is critical to success over the next 5 years
Source: Deloitte
86%
of IT leaders expect generative AI to play a prominent role in their organization
Source: Salesforce
50%
of strategic planning and execution could be partially or fully automated
Source: Gartner
79%
of leaders surveyed have deployed 3 or more AI apps
Source: Deloitte
Benefits
Enhanced Predictive Analysis
Prism helps you extract the most crucial insights and leverage the power of a network of vertical AI agents to serve your team, customers, and partners. Prism AI was developed in collaboration with customers to integrate vertical AI Agents, our industry-focused ERP and industry-data structures, to transform business operations.
Operational Efficiency and Automation
Epicor ECM with AP Automation unlocks efficiency and emerges as a transformative force. By seamlessly weaving intelligent data capture and AI into the fabric of content and process automation, it reshapes the procure-to-pay landscape. Using AI algorithms, our solution can automatically classify documents, be it invoices, purchase orders, or receipts. AP Automation provides a streamlined process that eliminates manual sorting and accelerates decision-making.
Inventory Optimization
Epicor Smart Inventory Planning & Optimization (IP&O) offers an easy-to-use, AI-driven inventory planning and optimization suite of web applications that extend Epicor ERP functionalities with new and functionally deep strategic planning capabilities. Smart IP&O fine-tunes demand forecasts and stocking policies, ensuring optimal daily ordering within the trusted Epicor ERP system. By intelligently extending ERP functionalities, Smart IP&O predicts future costs, spending, and service levels to empower businesses to make strategic inventory decisions that align with business goals and boost profits.
Delivery Route Optimization
Elite EXTRA route optimization utilizes advanced genetic algorithms and Ant Colony Optimization to efficiently tackle complex delivery challenges, including time constraints and sequencing. Our expert system rules engine automates order assignments to delivery providers, boosting efficiency and reducing costs by optimizing routes and decisions in real-time.
Epicor Launches AI Agent for RFQ Workflows
Epicor Prism Business Communications, the industry’s first ERP AI agent with outcomes-based pricing, uses embedded AI to modernize RFQ workflows inside Kinetic. Automate supplier communications, shorten cycle times, and get actionable recommendations to help your team move from quote to order faster.
Are You Using Emerging Technologies to Simplify Your Supply Chain?
The 2025 Agility Index paints a picture of how companies are creatively leveraging these new tools to make smart decisions in changing markets. The report also lets you benchmark your AI readiness using our Maturity Model—are you at the Initial Exploration stage, or already at an Industry Leader?
One thing’s for sure: AI is here, and it’s ready to make things easier for your processes, your customers, and your business
Challenges We Help Solve
Epicor Automation Studio, powered by Workato, addresses the intricacies of business operations through its low-code integration and automation capabilities. With over 1,000 built-in connectors and over 500,000 recipes to build from, Automation Studio helps you automate manual processes and make the complex simpler. The Workato AI@Work Azure OpenAI ChatGPT connector is ideal for setting up specialized, on-demand automation needs for entering data into the ERP that are not covered by off-the-shelf workflow solutions. For example, it can help workers report quality issues directly into the system through conversational emails, with automatic issue logging.
Epicor Smart IP&O for manufacturers and distributors and Epicor Predictive Inventory Assistant for the Automotive Aftermarket use ML for advanced materials planning and forecasting. By eliminating manual data entry/data prep and automating data forecasts while accounting for trends, seasonality, obsolescence, and intermittency, businesses can optimize cost savings, improve resource utilization, and run smoother operations.
Inaccurate financial forecasting is a significant business issue, often due to outdated methods that are time-consuming and error-prone. Epicor FP&A tackles this challenge by leveraging AI and ML. It gives you a starting point in the budgeting and forecasting process while requiring almost no effort or configuration at all. For example, it looks at your historical data and fits a set of models to it. The best-performing model is then retrained on all historical data and used to make the forecast you will see. To give you a better understanding of your result, you can see what model was used, a short description of it, and how it performed on known and unseen data.
Epicor IDC (Intelligent Data Capture) revolutionizes document management by using AI-driven neural networks for automated document classification and data extraction. It drastically reduces manual data entry, achieving 60–90% efficiency gains, and ensures higher accuracy with validation checks. Integrated with Epicor ECM, it streamlines content management, enhancing productivity and accuracy in business process automation.
