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Optimise Field Service Operations
Epicor iScala Service Management is a comprehensive, service management and scheduling application that helps organizations improve their in-house and mobile field service workforce efficiency and productivity.
Deliver Seamless Service with iScala
Epicor iScala Service Management is a comprehensive, service management and scheduling application that helps organizations improve their in-house and mobile field service workforce efficiency and productivity.
- Maximize Productivity: Balance technician workloads and optimize resources.
- Increase Cashflow: Shorten closure-to-invoice times.
- Boost Customer Satisfaction: Provide better product lifecycle management.
Benefits
Create New or Maximize Existing Services Revenue
iScala Service Management manages all service and repair activities. From customer request, to completion, then invoicing and reconciliation it efficiently manages workflow, revenue and costs.
- Manages the planning and allocation of resources
- Shorter fix times through better visibility of historical information
- Improved customer satisfaction by delivering prompt and effective service
Reduce Downtime and Drive Down Costs
Provides the functionality for planning and creating services orders as well as forecasting and scheduling jobs.
- Helps increase asset life by effective preventative maintenance scheduling
- Being mobile enabled, engineers can access all they information they need to plan and prepare for each job
Enhanced Reporting & Visibility
iScala Service Management offers detailed reporting of resources and materials, revenues and costs.
- Monitor key service metrics
- Visibility of cost versus revenues of contracts
- Ensure warranties are current and renewed
Get In Touch
Thousands of manufacturers rely on Epicor software to help them grow and scale. Bring us your questions. Tell us what's working and what's not. We'll work with you to curate the right solution for your business.