The Epicor Cookie Policy

Date of Last Revision: (09/18/2020)

1. WHAT ARE COOKIES?

Epicor places small data files called cookies on your device accessing the Website to ensure that the Website functions properly, to track how you use our Website, to improve our Website and your user experience, and to tailor our Website to your interests. Cookies are small text files that are saved on your computer or mobile device when you visit the Website. It enables the Website to record and/or remember your actions and preferences. The type of Personal Data that each specific cookie on this Website processes is described in section 4 (“Which specific cookies does Epicor use?”).

For more information about cookies, please visit www.allaboutcookies.org.

2. WHICH TYPES OF COOKIES DOES EPICOR USE?

Epicor uses the following categories of cookies on this Website:

  • Strictly Necessary Functionality Cookies: These cookies are essential to enable you to move around the Website and use its features (e.g., user authentication). Because these cookies are necessary for the functioning of the website, they are used even if you do not consent to the use of other cookies.
  • Performance Cookies: These cookies collect information about how you use the Website, e.g. which pages you visit most often, to improve how the Website works. We use these cookies only if you have consented via the cookie consent screen.
  • Targeting / Advertising Cookies: These cookies are used to deliver advertisements considered relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns. They remember that you have visited the Website and this information may be shared with other organizations, e.g. advertisers. Social media cookies help connect you to your social media networks and share content through social media. We use these cookies only if you have consented via the cookie consent screen.

Please see below a more detailed list of the cookies we use on the Website.

The cookies used by Epicor are either first party or third party cookies. First party cookies are used by Epicor and share the same domain. Third party cookies, on the other hand, are used by a third party provider or organization with different domains.

We use cookies that expire once you close your browser (called session cookies) as well as cookies that stay on your device until you delete them or they expire (called persistent cookies).

3. HOW CAN YOU CONTROL COOKIES?

Strictly necessary cookies are necessary to provide the Website to you. We use such cookies without your prior consent.

All other cookies are used only after you have consented via the cookie consent screen on our Website.

You can withdraw your consent at any time from cookies that are not strictly necessary, for example, by deleting the cookies directly or by opting out via changes to your Cookie Settings. If you do not accept all cookies or withdraw your consent, you may still browse the Website; however, in this case you may not be able to use the full functionalities of the Website.

You may also configure the settings of your browser to activate, disable or delete cookies. Detailed instructions are provided by your browser. If you disable or delete cookies, however, you may have to manually adjust some preferences every time you visit the Website and some services and functionalities may not work.

4. WHICH SPECIFIC COOKIES DOES EPICOR USE?

We use the following specific cookies on our Website:

(a) Strictly Necessary Functionality Cookies

Name of cookie Domain Personal Data Purpose of cookies Duration
.EPiForm_BID epicor.com   WCMS System Level 3 months
.EPiForm_VisitorIdentifier epicor.com   WCMS System Level 3 months
ARRAffinity epicor.com   WCMS System Level N/A
ASP.NET_SessionId epicor.com   IIS System Level Session
EPi_NumberOfVisits epicor.com   WCMS System Level 4/10/2020
USADV epicor.com Accept or not US cookie alert - enabled if not present, else tracks user response 12 months
USP epicor.com Accept or not US cookie alert - enabled if not present, else tracks user response 12 months
CCPA epicor.com Accept or not US cookie alert - enabled if not present, else tracks user response 12 months
__RequestVerificationToken epicor.com   IIS System Level N/A
__cfduid epicor.com   IIS System Level 4/10/2020
__epiXSRF epicor.com   IIS System Level N/A
ai_session epicor.com   WCMS System Level Session
ai_user epicor.com   WCMS System Level Session
nmstat epicor.com   WCMS System Level 4/21/2020
Brightcove player.brightcove.net, metrics.brightcove.com Anonymous (Ad Views, Analytics, Browser Information, Cookie Data , Date/Time, Demographic Data, Hardware/Software Type, Internet Service Provider, Interaction Data , Page Views ) Video Player 12 months
Lead Forensics tracker.leadforensics.com Business name, business address, website, telephone number Business user's web behavior Only tracker. No cookie created.
ContentTier epicor.com Integer (0 or 1 or 2 or 3) Understand if the visitor have a full profile registered through our forms for progressive profiling interaction. 6 months

(b) Performance Cookies

Name of cookie Domain Personal Data Purpose of cookies Duration
Google Tag Manager google.com Ad Views, Analytics, Browser Information, Cookie Data, Date/Time, Demographic Data, Hardware/Software Type, Internet Service Provider, Interaction Data, Page Views, Serving Domain, IP Address (EU PII), Search History, Location Based Data, Device ID (EU PII), Name, Address, Phone Number, Email Address, Login, EU- IP Address, EU- Unique Device ID Used to manage and insert campaign and tracking cookies into the website 12 months
Site Improve Analytics siteimprove.com Browser Information, Cookie Data, Date/Time, Hardware/Software Type, Page Views, IP Address (EU PII), Location Based Data Use to track quality assurance, accessibility, policy compliance, and website response Session
Bombora ml314.com Anonymous (Ad Views, Analytics, Browser Information, Cookie Data , Date/Time, Demographic Data, Hardware/Software Type, Internet Service Provider, Interaction Data , Page Views) Business user's web behavior As long as necessary to fulfill a business need or as required by law.
SnapEngage snapengage.com Anonymous (Details Undisclosed), Pseudonymous (IP Address (EU PII)), PII (Email Address), Name, Country, Company Chat functionality As long as necessary to fulfill a business need or as required by law.
driftt_aid drift.com Yes This is the anonymous identifier token. It is used to tie the visitor on your website with the profile within the Drift system. This allows Drift to remember the information that this site visitor has provided through the chat on subsequent site visits. 2 Years
driftt_sid drift.com No This is the session identifier token. It is used to tie the visitor on your website with a current website session within the Drift system. This is enables session-specific features, such as popping up a messaging only once during a 30 minute session as to prevent a disruptive experience. 30 Minutes
driftt_wmd drift.com No This cookie marks when the Drift welcome message has been interacted with. It is used so the welcome message is not displayed subsequently. 2 Years
DFTT_END_USER_PREV_BOOTSTRAPPED drift.com No This cookie marks when the Drift site visitor has been created within the Drift system. This allows subsequent page visits to be faster because the site visitor does not have to be registered in our system again. 2 Years
DFTT_LEAD_HAS_PREV_IDENTIFIED drift.com No This cookie marks when the Drift site visitor has provided their email address to Drift. This allows the Drift widget to process this site visitor as a known visitor rather than anonymous. Although this is a marker for PII it does not relate directly to the email address that has been captured, that identifier is handled by the driftt_aid cookie.  2 Years
Drift.Targeting.firstVisit drift.com No This is the timestamp of the first visit. It allows the Drift widget to perform time-sensitive targeting conditions. LocalStorage does not expire.
Drift.Targeting.lastVisit drift.com No This is the timestamp of the last visit. It allows the Drift widget to perform time-sensitive targeting conditions. LocalStorage does not expire.
Drift.Targeting.numberOfVisits drift.com No This is the number of visitors a visitor has made to a page with Drift. It allows the Drift widget to perform page visit targeting conditions. LocalStorage does not expire.
Drift.Targeting.numberOfSessions drift.com No This is the number of site sessions a visitor has made to a page with Drift. It allows the Drift widget to perform site session targeting conditions. LocalStorage does not expire.
Drift.Targeting.currentPageViewStarted drift.com No This is the entry page that the current session started at. It allows the Drift widget to perform site session targeting conditions. LocalStorage does not expire.
Drift.Targeting.currentSessionStartedAt drift.com No This is the timestamp of the beginning of the current site session. It allows the Drift widget to perform time-sensitive targeting conditions. LocalStorage does not expire.
Drift.Targeting.previousSessionStartedAt drift.com No This is the timestamp of the start of the previous site session. It allows the Drift widget to perform time-sensitive targeting conditions. LocalStorage does not expire.
Drift.Targeting.previousSessionEndedAt drift.com No This is the timestamp of the end of the previous site session. It allows the Drift widget to perform time-sensitive targeting conditions. LocalStorage does not expire.
Drift.Targeting.activeSessionStartedAt drift.com No This is the timestamp of the start of the active site session. It allows the Drift widget to perform time-sensitive targeting conditions. LocalStorage does not expire.
Drift.Targeting.originalReferrer drift.com No This is the original referring source that drove the site visitor to your website. It allows the Drift widget to perform accurate intent based targeting. LocalStorage does not expire.
Drift.Targeting.previousPage drift.com No This is the previous page that the site visitor was on. It allow the Drift widget to perform page specific targeting. LocalStorage does not expire.
Drift.Targeting.currentReferrer drift.com No This is the current referring source that drove the site visitor to your website. It allows the Drift widget to perform accurate intent based targeting. LocalStorage does not expire.
Drift.Targeting.searchTerm drift.com No This is the search term that drove the site visitor to the website. It allows the Drift widget to perform accurate intent based targeting. LocalStorage does not expire.
Drift.Targeting.referrerDomain drift.com No This is the domain of the referrer URL. It allows the Drift widget to perform accurate intent based targeting. LocalStorage does not expire.

(c) Targeting / Advertising Cookies

Name of cookie Domain Personal Data Purpose of cookies Duration
Bing Adds bat.bing.com Ad Views, Browser Information, Cookie Data, Date/Time, Demographic Data, Hardware/Software Type, Interaction Data, Page Views, Serving Domains, IP Address (EU PII), Search History, Clickstream Data, Name, Address, Phone Number, Email Address, Login, EU- IP Address, EU- Unique Device ID Marketing and advertising tracking, campaign tracking related to the bing search site 12 months
Marketo munchkin.marketo.net Analytics, Browser Information, Cookie Data, Date/Time, Demographic Data, Interaction Data, Page Views, IP Address (EU PII) Name, Address, Phone Number, Email Address, Login Email campaign tracking through website and forms 12 months
Linkedin Ads px.ads.linkedin.com Ad Views, Browser Information, Cookie Data, Hardware/Software Type, Internet Service Provider, Interaction Data, Page Views, Serving Domains, IP Address (EU PII), Location Based Data, Device ID (EU PII), Name, Address, Phone Number, Email Address, Login Used to allow form completion using Linkedin credentials Session
ADP Nexus secure.adnx.com Analytics, Browser Information, Cookie Data, Demographic Data, Hardware/Software Type, Interaction Data, Page Views, IP Address (EU PII), Location Based Data, Clickstream Data, Device ID (EU PII) PII Collected via 3rd Parties Aggregate data is shared with 3rd parties., Anonymous data is shared with 3rd parties 12 months
Linkedin Analytics linkedin.com Ad Views, Browser Information, Cookie Data, Hardware/Software Type, Internet Service Provider, Interaction Data, Page Views, Serving Domains, IP Address (EU PII), Location Based Data, Device ID (EU PII), Name, Address, Phone Number, Email Address, Login Analytics tracking related to Linkedin Ads and campaigns 12 months
GA Audiences google.com/ads/ga-audiences Ad Views, Analytics, Browser Information, Cookie Data, Date/Time, Demographic Data, Hardware/Software Type, Internet Service Provider, Interaction Data, Page Views, Serving Domains, IP Address (EU PII), Search History, Location Based Data, Device ID (EU PII), Name, Address, Phone Number, Email Address, Login, EU- IP Address, EU- Unique Device ID Marketing and advertising tracking, adwords, audience targeting 12 months
Google Adwords Conversion google.com (Ad Views, Analytics, Browser Information, Cookie Data, Date/Time, Demographic Data, Hardware/Software Type, Internet Service Provider, Interaction Data, Page Views, Serving Domains, (IP Address (EU PII), Search History, Location Based Data, Device ID, Name, Address, Phone Number, Email Address, Login, EU- IP Address, EU- Unique Device ID Tag Manager, Analytics, Tag Manager, Analytics, Affiliate Marketing, Search, Analytics, Search, Font System, Tag Manager, In-Text Ads, Social, Analytics, Social, Behavior Tracking, Website Chat, Social, Toolbar 12 months
Google Dynamic Remarketing google.com (Ad Views, Analytics, Browser Information, Cookie Data, Date/Time, Demographic Data, Hardware/Software Type, Internet Service Provider, Interaction Data, Page Views, Serving Domains, (IP Address (EU PII), Search History, Location Based Data, Device ID, Name, Address, Phone Number, Email Address, Login, EU- IP Address, EU- Unique Device ID Marketing and Advertising Tracking. Aggregate data is shared with 3rd parties., Anonymous data is shared with 3rd parties., PII data is shared with 3rd parties., Sensitive data is shared with 3rd parties. 12 months
Google Adwords User Lists google.com (Ad Views, Analytics, Browser Information, Cookie Data, Date/Time, Demographic Data, Hardware/Software Type, Internet Service Provider, Interaction Data, Page Views, Serving Domains, (IP Address (EU PII), Search History, Location Based Data, Device ID, Name, Address, Phone Number, Email Address, Login, EU- IP Address, EU- Unique Device ID Tag Manager, Analytics, Tag Manager, Analytics, Affiliate Marketing, Search, Analytics, Search, Font System, Tag Manager, In-Text Ads, Social, Analytics, Social, Behavior Tracking, Website Chat, Social, Toolbar 12 months
Facebook Facebook.com Http Headers – Anything present in HTTP headers. HTTP Headers are a standard web protocol sent between any browser request and any server on the internet. HTTP Headers include IP addresses, information about the web browser, page location, document, referrer and person using the website. Pixel-specific Data – Includes Pixel ID and the Facebook Cookie. Button Click Data – Includes any buttons clicked by site visitors, the labels of those buttons and any pages visited as a result of the button clicks. Optional Values – Developers and marketers can optionally choose to send additional information about the visit through conversion tracking. Example custom data events are conversion value, page type, and more. Form Field Names – Includes website field names like ‘email’, ‘address’, ‘quantity’ for when you purchase a product or service. We don't capture field values unless you include them as part of Advanced Matching, conversion tracking, or user properties. See more info here: https://developers.facebook.com/docs/facebook-pixel/implementation/gdpr/ to retarget website visitors on FB. 12 months
Contently_insights_user epicor.com IP address (only to establish user's location) Content and Analytics Session
x_contently_id:{USER_ID} assets.contently.com IP address (only to establish user's location) Content and Analytics Session
TDCMP adsrvr.org https://www.thetradedesk.com/general/privacy#_Toc514494724 Information storage and access, personalization, ad selection, delivery and reporting, measurement. 90 days for retargeting
_BUID bizible.com IP address, device type, operating system, web pages visited, date/time stamp, clickstream data, unique visitations, type of browser used, first-party trackers, mobile advertising ids, third-party user ids, region, city, state, country, and zip code. Universal user id to identity the same user across multiple clients' domains. 1 year
_biz_uid bizible.com IP address, device type, operating system, web pages visited, date/time stamp, clickstream data, unique visitations, type of browser used, first-party trackers, mobile advertising ids, third-party user ids, region, city, state, country, and zip code. User id on the current domain. 30 days
_biz_sid bizible.com IP address, web pages visited, date/time stamp. Session id of the user. 1 year
_biz_flagsA bizible.com IP address, device type, operating system, web pages visited, date/time stamp, clickstream data, unique visitations, type of browser used, first-party trackers, mobile advertising ids, third-party user ids, region, city, state, country, and zip code. A single cookie that stores multiple information, such as whether or not the user has submitted a form, performed a crossdomain migration, sent a viewthrough pixel, opted out from tracking, etc. 1 year
_biz_nA bizible.com Sequence number that bizible includes for all requests, for internal diagnostics purpose. 1 year
_biz_dfsA bizible.com Temporarily stores form submission data that happens before bizible.js receives a configuration JS to determine whether or not tracking form on HTTPS is enabled. 1 year
_biz_pendingA bizible.com Temporarily stores analytics data that has not been successfully sent to bizible server yet. 1 year

5. HOW MAY THIS COOKIE POLICY BE CHANGED?

Epicor may, in its sole discretion, change this Cookie Policy from time to time. Any and all changes to Epicor’s Cookie Policy will be reflected here and the date of new versions are posted will be stated at the top of this Cookie Policy. Please revisit this Cookie Policy when you return to this Website.

6. HOW CAN YOU CONTACT US?

If you have any questions regarding our Cookie Policy, please email our Data Privacy Officer at PersonalDataRequests@Epicor.com.