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At Epicor, we understand the unique challenges manufacturers face in today’s dynamic service environment. Managing field service and asset management activities often involves communication gaps and complex scheduling. These potential issues illustrate the essential role efficient service operations play in maintaining a competitive edge.

Field Service and Asset Management Designed for Manufacturers

Fully integrated within the Epicor Kinetic manufacturing ERP, the Field Service and Asset Management capabilities help improve service visibility, streamline workflows, and enhance collaboration across service, operations, and finance teams.

The embedded Kinetic Field Service tool is ideal for manufacturers that primarily service customer-owned assets in-house or have limited offsite service and installation requirements. It enables efficient tracking, coordination, and execution of service activities directly within Kinetic.

For manufacturers with more complex, remote service operations, Epicor Field Service Management (FSM) provides a powerful, end-to-end solution. Epicor FSM is a cloud-based field service management software designed for organizations that rely on advanced technician scheduling, resource optimization, and onsite service execution.

Tools for RMA, Contracts, and Call Centers

Epicor Kinetic also includes a robust Return Material Authorization (RMA) solution that enables enterprise-wide tracking of returned parts using unique RMA numbers. This tool streamlines return processing by routing information to inspection, billing, and order management teams for faster resolution and improved visibility.

The Contract Management tool, used alongside Service Management, supports the accurate execution of service contracts, warranties, and entitlements. The Service Call Center Workbench allows service teams to create and manage service orders, schedule work, plan materials, and administer service agreements from a centralized interface.

Staying Ahead of Customer Demand and Product Maintenance

Integrated Case Management further enhances service responsiveness by connecting customer issues directly to field service activities. Service representatives gain access to knowledge bases, existing service calls, warranty details, and contract information, improving first-contact resolution and coordination.

Finally, Maintenance Management within Epicor Kinetic delivers a comprehensive toolset for managing critical production and facility assets. It supports preventive maintenance planning, maintenance requests, and unplanned repair activities, helping manufacturers maximize equipment uptime and asset performance.

As demonstrated in this product tour, the complete service and asset management toolset in Epicor Kinetic enables manufacturers to modernize service operations, improve asset reliability, and deliver exceptional customer experiences.

Scroll back up to see Kinetic Field Service and Asset Managment in action, or contact Epicor to schedule a live demo.