Epicor Prism Now Available in the UK and Europe

AI is changing what businesses expect from ERP. For manufacturers, distributors, and supply chain organisations facing tighter margins, growing complexity, and pressure to do more with existing teams, ERP must do more than record what happened. It must help people understand what matters, decide what to do next, and act with confidence.

That is why we are excited to announce that Epicor Prism is now available in the United Kingdom and select European markets, with additional regional expansion planned in 2026. Epicor Prism is a network of vertical AI agents embedded directly into Epicor ERP workflows, helping users ask natural-language questions, analyse ERP data, surface insights, and take action within the systems they already use every day.

Built for the Way Makers, Movers, and Sellers Work

Epicor Prism is part of the Epicor vision for Cognitive ERP: ERP that evolves from a system of record into a system of insight, action, and outcomes.

Unlike general-purpose AI tools, Epicor Prism combines industry-focused ERP, trusted business data, role-based security, and AI agents designed for real operational workflows. For UK and European organisations, that means practical AI that helps teams make faster decisions, improve productivity, reduce manual effort, increase visibility, and protect margins without disrupting existing ERP workflows.

Epicor Prism helps businesses get more value from their Epicor ERP investment by bringing intelligence directly into the context of everyday work.

For UK and European organisations, this means practical AI that helps teams:

• Make faster operational decisions
• Improve productivity without disrupting existing ERP workflows
• Reduce manual effort and repetitive searching
• Create better visibility across the business
• Protect margins by acting on trusted ERP insight
• Support teams with AI that is embedded, governed with human supervision

What Epicor Prism Can Help Teams Do Today

Epicor Prism supports a growing set of AI agents across Epicor ERP platforms, including Epicor Kinetic and Epicor Prophet 21. Availability varies by product, region, and licensing, but current Prism capabilities are focused on helping teams move from insight, to action, to outcomes more quickly.

Get Answers Faster with the Epicor Prism Reasoning Agent

The Epicor Prism Reasoning Agent helps users analyse information across ERP data, documents, images, and workflows. Instead of manually searching through systems or switching between tools, users can ask questions in natural language and receive contextualised, guided responses.

The Reasoning Agent can support deeper analysis by helping users interpret documents, spreadsheets, and screenshots within their ERP—making it easier to move from information to understanding and action.

Accelerate Kinetic Customisations with Epicor Prism Developer for Application Studio

For Epicor Kinetic customers, Epicor Prism Developer for Application Studio helps teams build and modify ERP customisations faster using natural-language prompts directly within Application Studio. Designed as an add-on capability for Kinetic Application Studio, Prism Developer helps users generate events, data views, rules, and UI components, and allows teams to preview and validate changes before merging. This helps reduce manual development effort, speed up customisation workflows, and keep users in control of changes to their ERP environment.

Help Users Learn and Self-Serve with the Knowledge Agent

The Knowledge Agent helps users onboard faster and work more independently by answering questions about how to complete tasks or understand processes. Because users can ask questions directly in the flow of work, teams can reduce time spent searching for answers and help employees become productive more quickly.

Simplify ERP Interaction with Natural-Language Filtering and Metrics

Epicor Prism helps reduce friction in everyday ERP tasks. Users can filter lists, summarise information, and ask for metrics such as totals, counts, and averages using natural language. This helps teams focus on the information that matters most, without relying on manual actions, complex reports, or repeated searches.

Extend Insight into Enterprise Content

For customers using Epicor ECM, Prism can help users ask questions about documents stored in ECM without navigating to each document manually. This can support document summaries, comparisons, and data extraction, helping teams move faster across document-heavy workflows.

Designed for Trusted, Governed AI

Data security and governance are foundational to Epicor Prism.

Epicor Prism is designed to respect the same access rules and security measures as the person logged into the ERP. Customer data remains isolated from other Epicor customers, and proprietary customer data is not used to train base large language models unless model fine-tuning is specifically for that customer.

Epicor Prism also keeps humans in the loop. No actions are taken without human approval, helping teams benefit from AI while maintaining oversight, accountability, and control.

For organisations adopting AI in regulated, operationally complex environments, this matters. Epicor Prism is built to help businesses apply AI responsibly inside the systems they already trust to run critical processes.

New AI Innovations Announced at Epicor Insights 2026

At Epicor Insights 2026, Epicor announced new advancements that expand the long-term vision for Epicor Prism and Cognitive ERP.

These announcements reinforce how Epicor is moving beyond AI that only summarises information toward AI that can help users safely design, build, and execute work across ERP workflows.

Epicor Lux: A Framework for Agentic AI Design

Epicor Lux is Epicor’s agentic design system. It is designed to establish a consistent framework for agent design, governance, security, and user experience.

As AI agents become more capable, users need to understand context, confidence, and potential consequences before action is taken. Epicor Lux is intended to help every agent look, feel, and behave like a trusted Epicor product, while keeping people in control.

Epicor Prism Agent Foundry: A Guided Workspace for Custom Agents

Epicor also announced Epicor Prism Agent Foundry, a guided workspace environment designed to help customers and partners build and customise AI agents within the Epicor platform.

Agent Foundry is part of Epicor’s broader vision for enabling businesses to create agents tailored to their own goals, workflows, and data, while operating within Epicor governance guardrails.

A Growing Roadmap of Purpose-Built Prism Agents

Epicor also introduced new and forthcoming Prism agents designed to address high-value, decision-critical workflows across manufacturing, distribution, finance, logistics, compliance, and more.

Announced agents include:

• MRP Log Agent, designed to help users analyse MRP output logs and better understand why recommendations were made
• Freight Spend Agent, designed to help identify carrier discrepancies, reconcile variances, and prevent freight leakage
• Reasoning Agent, designed to synthesise ERP data, documents, and context to help users move from answers to action
• Quick Ship Tracking Agent, designed to provide fast access to shipment tracking information using purchase orders, sales orders, or customer names
• Quick Ship Freight Insight Agent, designed to surface shipment volume and carrier performance patterns
• Prophet 21 Prism Business Rules Agent, designed to help users create and modify business rules from natural-language prompts while preserving governance
• EDI Agent, designed to help Kinetic users investigate EDI document status, errors, and transaction activity using plain language
• CPQ Snap Assistant, designed to support configurator development and maintenance
• Smart Data Capture Agent, designed to extract and validate complex documents across accounts payable and compliance workflows 

More than 30 additional Epicor Prism agents are in development, supporting Epicor’s long-term direction toward cognitive, outcome-driven ERP.

Helping Businesses Act with Confidence, Clarity, and Speed

For UK and European businesses, the opportunity for AI is not simply about automation. It is about helping teams work smarter inside the systems they already depend on.

Epicor Prism helps manufacturers, distributors, and supply chain organisations reduce operational friction, improve decision-making, and create visibility across the business. It supports teams by making ERP easier to interact with, surfacing insights more quickly, and helping people take action with greater confidence.

As Epicor Prism expands to more international markets, Epicor continues to invest in practical, embedded, industry-specific AI designed for the make, move, and sell economy.

Availability

Epicor Prism Core for Kinetic is generally available in the United Kingdom and EMEAI Phase 1 countries, including Ireland, France, Belgium, Netherlands, Luxembourg, Germany, Switzerland, Austria, Denmark, Norway, Sweden, Finland, Spain, Portugal, Italy, Poland, Czechia, and Slovakia.

Epicor Prism Core for Prophet 21 is generally available in the United Kingdom.

Additional regional availability is planned in 2026, including Australia and New Zealand for Prism Core for Kinetic and Australia for Prism Core for Prophet 21.

Availability, functionality, prerequisites, and licensing vary by Epicor product, region, and deployment model.

Learn More About Epicor Prism

Epicor Prism helps businesses move from ERP as a system of record to ERP as a system of insights, actions, and outcomes. To learn how Epicor Prism can help your team improve productivity, protect margins, and make faster operational decisions, contact Epicor or request a personalised demo.