Deliver World-Class Customer Service
Exceed expectations and anticipate demand with Customer Relationship Management capabilities for Kinetic
Control Over all Points of Contact with your Customers and Prospects
Customer Relationship Management(CRM) provides the information and oversight to deliver the best possible customer experience at every touchpoint. Connecting employees, departments, and supply chain partners with Kinetic capabilities empowers your whole company to be more responsive.
- Manage contact interactions through effective task management
- Strengthen your sales force by synchronizing essential CRM data
- Enhance your customer experience with data-driven insights that help you stay one step ahead of the competition
Epicor Kinetic ranked a top ERP solution for manufacturers by G2
Benefits
Streamlined Pipeline Activities
Help your sales team manage the complete prospect-to-customer life cycle, give accurate revenue forecasts to management, and automate many administrative tasks with CRM tools. You’ll get the big picture at every stage of the customer journey.
Maximized Customer Satisfaction
Keep in touch with your customers and prospects by promoting responsive, respectful, and proactive interaction. Elevate customer service by documenting and sharing communication with the entire organization, while overseeing contact interactions through task management.
Accessible and Integrated Where You Need It
Empower your sales force with mobile access to the entire CRM suite of capabilities on iOS™ and Android™ devices via the CRM mobile application. The integration with Salesforce amplifies value by increasing data accuracy, allowing widespread automation while supporting new use cases.
Get In Touch
Thousands of manufacturers rely on Epicor software to help them grow and scale. Bring us your questions. Tell us what's working and what's not. We'll work with you to curate the right solution for your business.