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Returns Automation
Simplify and automate your returns process.
What is it?
Elite EXTRA’s Returns Automation solution improves returns visibility across your organization and simplifies the returns process, from receiving return requests to issuing credits and staying up-to-date every step in between.
- Returns trackability: Electronic submission and chain of custody means the days of carbon copy return slips are history.
- Process efficiency: Reduce the costs of returns and speed up the pickup, validation and credit issuing process.
- Happier customers: No more goods lost in transit or delays in getting credits issued.
Benefits
Request
Receive customer return requests from your eCommerce site or from Elite EXTRA’s customer-facing web portal within the Returns Automation dashboard.
Authorize
Set up the Returns Automation rules engine to match your return policy, so the solution can automatically authorize or deny returns as they are requested. Or, manually authorize or deny requests.
Pickup
Send pickup orders automatically to the Elite EXTRA Routing & Dispatch solution or to third party fleets within the Elite EXTRA Delivery Network through streamlined integrations.
Verify
Ensure that the product was returned accurately and in resellable condition before updating the Returns Dashboard and notifying your customer of the status of their return through the customer portal.
