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Retail Support and Maintenance Services

Technical Support/Advice Line

Our dedicated Advice Line team is available via phone to help your Epicor system operations run smoothly. We facilitate your calls 364 days a year, 16 hours per week day, and 21 hours over the weekend. In addition, we complement our phone support with our customer support web site where customers can search an extensive library of online help and product documentation.

Hardware Support

Reserve your resources to grow your business and let us manage your simple to complex hardware/software needs utilizing our dedicated expert teams, providing you convenience and cost-efficiency.

IT Consulting Services

Get a fast and comprehensive evaluation of your IT infrastructure and security vulnerabilities. Save time and avoid costly mistakes with our survey and detailed site report.

Onsite Equipment Repair

Maximize system up-time while keeping your staff productive through on-site expert repair by certified technical specialists.

Equipment Installation Services

Quickly accomplish your installations utilizing our custom factory-integration services. Our solutions are designed around Dell and IBM computer solutions, and employ configured hardware, software, data migration, and on-site installation options.

Security Services

Epicor offers full or managed application hosting environments, anti-virus protection services, polling and data transfer monitoring, a variety of database monitoring services, as well as disaster recovery.

Internet Security Services

Our Unified Threat Management programs, like Watchdog, can provide the latest technologies to enable a secure computing environment and help keep your business safe and running smoothly.

Network Monitoring Services

Let Epicor monitor and protect your IT infrastructure. Our customized services include identifying system problems, initiating repairs, and providing increased system availability to your business.

Have questions about our retail services? E-mail us at or call +1-800-322-3077.

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