Epicor CRM provides the information and control to deliver a world-class customer experience at every touchpoint. Advanced collaboration capabilities in Kinetic (new name for Epicor ERP) connect employees, departments, and supply chain partners so your whole company can be more responsive. Epicor CRM allows you to:
Manage contact information for your customers, suppliers, and vendors and access it from any device with Contact Management. Track interactions in real time so every employee has complete and accurate information.
Proactively manage your sales territories and the entire life cycle of all your opportunities. Lead and Opportunity Management helps you to convert more prospects to customers, target the highest value opportunities, and increase sales revenues.
From initial call to resolution and follow-up, Case Management is a customer-focused solution for personalized, high-quality service. It enables your service team to manage case load, respond quickly to customers, and achieve outstanding customer satisfaction.
Targeted communication can be your most powerful competitive weapon. Marketing Management enables you to measure the success of marketing campaigns, understand your target market, improve communications, and build customer and prospect relationships.
Mobile CRM empowers your salesforce by providing mobile access to the entire CRM suite of capabilities on any iOS™ or Android™ device. You can manage the sales cycle from lead to quote—anytime, anywhere.
Consumer trends influence B2B buying expectations and behaviors. Deliver a modern eCommerce experience while meeting the unique needs of business buyers, like special promotions, price lists, repeat purchases, and the ability to pay on account.
With the Kinetic Integration to Salesforce.com, you can help ensure your contact management system and your Kinetic CRM solution are always in sync.
Grow your key business relationships with next-generation technology. Learn more about Epicor CRM.
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