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AI Integration in the Automotive Aftermarket

When ERP leverages Artificial Intelligence, we call it cognitive ERP. Discover how this integration can help unlock efficiency and profitability in the automotive aftermarket.

March 20, 2024

In the ever-evolving landscape of the automotive industry, staying ahead of the curve is crucial. One of the game-changing technologies helping businesses drive efficiency and profitability is artificial intelligence (AI). Let’s examine a few ways ERP solutions are leveraging AI to transform the automotive aftermarket.

The Value of Data Insights

Cognitive ERP is the driver behind a successful integration of data analytics and AI into automotive solutions.  Through cognitive ERP, contextual intelligence can provide the insight advantage that your business needs to turn data into growth.

Parts manufacturers and distributors can tailor their strategies for production, deployment, stocking, pricing, and promotions at the local market level, specifically considering the unique conditions of each location. At Epicor, our Predictive Inventory Assistant (PIA) is the aftermarket’s first intelligent inventory management solution that provides stocking recommendations based on aggregated sales and financial information from stores like yours. Epicor aftermarket data analytics power this solution, providing visibility into over 1 billion part transactions and nearly 140 million vehicle repair events annually. These cloud data pools track current availability and historical performance of inventory items across popular brands and product categories.

For repair businesses, contextual intelligence can assist shop owners, service writers, and technicians in anticipating maintenance and repair events for their customers’ vehicles. It also enables them to align their service offerings with the latest trends in today’s diverse car market. Predictive Maintenance Assistant (PMA) helps predict likely future repair needs for virtually any popular passenger vehicle. Your shop can proactively recommend services based on real-time insights—it’s a win-win for both businesses and customers.

“[Predictive maintenance] is a critical step in helping shops and their customers make fact-based decisions about vehicle service. Building these AI-driven insights is only part of the equation... We are also making sure they are easily available and consumable by shop professionals and other customers."
Tim Hardin
Senior Vice President of Global Auto, Data, and Extend Services │ Epicor

As Epicor transforms the automotive service market, the importance and staying power of AI becomes clear. Suppliers, service providers, and consumers all benefit from data-driven recommendations. It’s a collaborative effort that drives efficiency, profitability, and customer satisfaction.

Learn more about the Insight Advantage with AI-infused productivity solutions.