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Why AI and ML Matter Now

As businesses confront rapidly shifting market dynamics and growing complexities, the prominence of Artificial Intelligence (AI) and Machine Learning (ML) has surged from buzzword status to a pivotal role in driving innovation and worker productivity. With the versatility of Generative AI, which aids in simplifying worker tasks and answering your questions through conversation, to the predictive prowess of algorithms, AI offers a transformative touch. Coupled with ML's ability to distill insights from vast data sets, our suite of solutions strategically integrates these technologies. By deploying AI to enhance workflows, reduce errors, and derive insights, and aligning it with ML's data interpretation, Epicor provides the tools your workforce needs to stay ahead and engaged. This ensures a more efficient, adaptive, and strategic approach, allowing human creativity to lead in problem-solving and innovation. Our people-centric AI- and ML-powered solutions address these primary challenges:

  • Complex business operations
  • Data privacy and intellectual property concerns in AI deployment
  • Inaccurate financial forecasting leading to poor decision-making
  • Manual document classification and data capture
  • Accessing industry insights
Read more about challenges solved


Enhanced Predictive Analysis

Epicor FP&A utilizes AI and ML to transform financial and operational data, offering insights from diverse sources, including ERP and SCM systems. This facilitates improved forecasting accuracy and strategic planning, empowering businesses to make data-driven decisions

Operational Efficiency and Automation

The AI@Work component of Epicor Automation Studio, powered by Workato, optimizes operations by interpreting your natural language requests and automating multifaceted workflows. Meanwhile, Epicor IDC uses its AI-driven capabilities to scan, capture, and classify documents, substantially reducing manual entry and enhancing data accuracy, leading to significant time savings and improved operational efficiency.

Improved User Experience

AI-driven tools significantly enhance your user journey by providing intuitive interfaces and tailored experiences. Epicor Virtual Agent (EVA), with its Azure AI foundation and interface to Azure OpenAI, not only understands and responds to user queries through natural language processing but also aids in answering complex questions, making interactions more streamlined. By predicting user needs, offering timely suggestions, and automating routine tasks, AI ensures that you spend more time efficiently interacting with software solutions.

Challenges We Help Solve