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Epicor iScala Service Management

Optimise Field Service Operations

Epicor iScala Service Management is a comprehensive, service management and scheduling application that helps organizations improve their in-house and mobile field service workforce efficiency and productivity.

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Overview
Benefits
Features
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Deliver Seamless Service with iScala

Epicor iScala Service Management is a comprehensive, service management and scheduling application that helps organizations improve their in-house and mobile field service workforce efficiency and productivity. 

  • Maximize Productivity: Balance technician workloads and optimize resources.
  • Increase Cashflow: Shorten closure-to-invoice times.
  • Boost Customer Satisfaction: Provide better product lifecycle management.
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Benefits

Create New or Maximize Existing Services Revenue

iScala Service Management manages all service and repair activities. From customer request, to completion, then invoicing and reconciliation it efficiently manages workflow, revenue and costs.

  • Manages the planning and allocation of resources
  • Shorter fix times through better visibility of historical information
  • Improved customer satisfaction by delivering prompt and effective service
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Reduce Downtime and Drive Down Costs

Provides the functionality for planning and creating services orders as well as forecasting and scheduling jobs.

  • Helps increase asset life by effective preventative maintenance scheduling
  • Being mobile enabled, engineers can access all they information they need to plan and prepare for each job
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Enhanced Reporting & Visibility

iScala Service Management offers detailed reporting of resources and materials, revenues and costs.

  • Monitor key service metrics
  • Visibility of cost versus revenues of contracts
  • Ensure warranties are current and renewed
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Features

Field Service

Gives management, dispatchers and engineers the information they need to optimize personnel and resources, improving customer service levels and managing material ownership with correct and timely accounting in your ledgers.

In-house Repair and Maintenance

Its sophisticated functionality manages any repair or swap processes, ensuring correct stock valuation.

Preventative Maintenance

This capability enables forecasting and scheduling jobs (labour, cost and materials) for all quantity and time-based incidents.

Inhouse Asset Management

Provides the functionality for planning and creation of service orders based on the defined maintenance cycle of your machines (defined in Epicor iScala Manufacturing)

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