Epicor is committed to providing exceptional service in all respects and to ensure that each of our customers is provided with uninterrupted protection during unanticipated events which may affect their business. Part of this promise includes Epicor support services which are provided through service centers located around the world. We have designed these service centers strategically, allowing us to provide overlapping coverage with no disruption in support in the unlikely event of a local outage, whether your service is on-premises or in the cloud. Additionally, Epicor’s online support portal, EpicCare, which is hosted in the cloud, includes built-in failover capabilities which enables our support services to be available 24/7, regardless of an unanticipated local outage.
Should you have any questions or require additional information, please contact your Customer Account Manager or email customers.first@epicor.com
在講求速度的現今社會，時間就是關鍵。這就是 Epicor 支援提供高效率回應體驗的原因。超過 600 位具備深入業界專門知識的支援分析師，他們平均擁有六年經驗。這些 Epicor 員工擔任客戶倡導人，負責處理個案從提交到解決的整個過程，當中涉及 EpicCare 支援入門網站 12 個全球支援中心和 30 種語言。
登入 EpicCare
Epicor 專注於滿足客戶橫跨不同產品、地域和部署模式的各類需要。對於所有接收 Epicor 必備支援的客戶，以及正尋找更高回應效率的客戶而言，Epicor 專業版支援可能是最好的選擇。
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所有享用必備支援的客戶可取用：
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除了列出的必備支援優勢外，專業版支援包括：
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超過 600 位擁有產業專門知識的 Epicor 終身受僱支援分析師遍佈全球。
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EpicCare 支援網站全天候提供服務，讓您取用寶貴的資訊和資源。
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資源透過動態自助服務模式積極提供，或由學識淵博的分析師的支援提供。
「EpicCare 相當之好——真的容易使用，數分鐘內即可記錄個案並取得回應。」
「我已多次使用支援服務獲得超乎預料的優質服務…他們在 30 分鐘內就回應我了。我還想著應要花數小時。」
「我們在秒速之間取得支援，這讓我的工作和生活更得心應手。」