Global Support Service Expertise

When you purchased your Epicor solution to run your business more efficiently, you invested in more than just software—you purchased the expertise of our seasoned enterprise software support and service professionals.

Our engineers and consultants not only bring deep knowledge and service expertise on our software, but also the industry insight needed to keep you on the path to greater productivity and optimization for your unique business needs.

At Epicor, we've developed, award winning, state-of-the-art support tools and systems that will help you achieve rapid ROI and—ultimately—profitable growth. Epicor Software Support stands behind our software solutions, so that you can concentrate on running your business.

Access your Epicor Customer Portal by logging into EpicCare and choosing the Solutions Portal page

2017 and 2018 American Business Awards

Customer Service Department of the Year - 
Computer Software -
100 or More Employees
Epicor Customer Service-EpicCare 

Four decades of innovation

More than 45 years of the experience you are looking for to help you maximize the value of your Epicor investment.

Global Teams and Infrastructure

Over 600 trained and tenured Epicor experts are located around the world to enable up to 24/7 support for your operations.

Solution Support

Addressing your complete Epicor solution, from Epicor and third party applications to the underlying database and associated technologies, all under one provider—Epicor Support.

Industry Leading Accessiblity

Whether it be our extensive hours of availability or our response times measured in minutes, not days—Epicor Support is there for you when you need us.

Proactive Services

Services—from system audits and optimization to health checks and utilization analysis—lead to reduced risk and maximum uptime.

Your Advocate

Closed-loop feedback processes and direct links to development for fixes and enhancement requests.

Extend your solutions

Make the most of your Epicor investment to grow your business. Take advantage of Epicor Consulting and Professional Services to upgrade or extend your current solution.

Epicor consulting group delivers the most cost-effective and efficient techniques to deploy your solution.

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The latest Epicor enterprise software ensures you can meet challenges and take advantage of new opportunities.

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Your customer account manager (CAM) is there to help you get the most out of your Epicor investment.

Contact Account Manager

User Conferences and Groups

Join thousands of worldwide users at local or international events to learn how to get the most out of your software.

Dedicated education tracks and networking opportunities help you learn how to better utilize your Epicor solution.

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These groups provide expertise and insights, peer exchange, and a chance to engage Epicor in an open environment.

Find Your Group