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Epicor Customer Support

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Epicor Support Services Coverage Statement

Epicor is committed to providing exceptional service in all respects and to ensure that each of our customers is provided with uninterrupted protection during unanticipated events which may affect their business. Part of this promise includes Epicor support services which are provided through service centers located around the world. We have designed these service centers strategically, allowing us to provide overlapping coverage with no disruption in support in the unlikely event of a local outage, whether your service is on-premises or in the cloud. Additionally, Epicor’s online support portal, EpicCare, which is hosted in the cloud, includes built-in failover capabilities which enables our support services to be available 24/7, regardless of an unanticipated local outage.

Should you have any questions or require additional information, please contact your Customer Account Manager or email customers.first@epicor.com

Four decades of innovation

More than 45 years of the experience you are looking for to help you maximize the value of your Epicor investment.

Global Teams and Infrastructure

Over 600 trained and tenured Epicor experts are located around the world to enable up to 24/7 support for your operations.

Solution Support

Addressing your complete Epicor solution, from Epicor and third party applications to the underlying database and associated technologies, all under one provider—Epicor Support.

Industry Leading Accessibility

Whether it be our extensive hours of availability or our response times measured in minutes, not days—Epicor Support is there for you when you need us.

Proactive Services

Services—from system audits and optimization to health checks and utilization analysis—lead to reduced risk and maximum uptime.

Your Advocate

Closed-loop feedback processes and direct links to development for fixes and enhancement requests.

User Conferences and Groups

Join thousands of worldwide users at local or international events to learn how to get the most out of your software.

User Conferences

Dedicated education tracks and networking opportunities help you learn how to better utilize your Epicor solution.

Connect With Epicor

Tell us about your unique goals and challenges so we can show you why Epicor software is a better fit. Contact us by phone or email. If you’re an existing customer, please log in to EpicCare