Skip to main content
  • service-level-agreement

Other Materials

Epicor Service Level Agreement and Services Specification for SaaS Services and Hosting Services

For Software as a Service (SaaS) and hosting-based services supplied by Epicor (excludes single tenant SaaS or hosting based services offerings applicable to Kinetic)

(Updated August, 2022)

Download

Acceptable Use Policy

For Software as a Services (SaaS), application management and/or other managed services Products offered by Epicor or its suppliers online

(Updated July 15, 2018)

Download

Epicor Controlled Release Agreement

For use with control release products or services furnished on an evaluation basis

(Updated January 9, 2020)

Download

Epicor BisTrack Cloud ERP Services Specification (Single Tenant)

For single tenant SaaS or hosting-based services offerings supplied by Epicor applicable to Epicor BisTrack

(Updated December 17, 2017)

Download

Epicor Cloud ERP Services Specification (Single Tenant)

For single tenant SaaS or hosting-based services offerings supplied by Epicor applicable to Kinetic. (Updated April 25, 2020)

Download

Product Specific Terms and Third Party Applications Terms

Find product-specific terms and descriptive information for select Epicor products.

Download