Epicor Named 2021 Stevie® Award Winner for Sales & Customer Service

Austin, Texas February 10, 2021

Epicor Software Corporation, a global provider of industry-specific enterprise software to promote business growth, has been named a winner in the 15th annual Stevie® Awards for Sales & Customer Service. The company's Customer Service Department was awarded “Customer Service Department of the Year (Computer Software – 100 or More Employees),” and two of Epicor’s executive leaders were also recognized as winners in the following categories:

  • Lisa Pope, Head of Americas Sales, for “Woman of the Year” in Sales
  • Jason Taylor, Head of Global Support, for “Customer Service Leader of the Year”

This recognition proves the overall effort and teamwork from the Epicor Sales and Customer Service team successfully served the needs of essential business clients whose employees are on the front lines, whether that was in-person or virtually. Over the last year, Epicor made a dedicated effort to ensure that their teams had the right answers for important questions on how their products can both withstand COVID-19-related disruptions and help businesses thrive in the current climate.

The Stevie® Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals.  The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.

“We have the honor of serving the hard-working businesses that keep the world turning, and now more than ever, what makes our partnership with them a success is trust,” said Lisa Pope, Head of Americas Sales. “Since joining Epicor in 2017, it’s been great to drive an increased focus on our relationships with customers and provide them with best-in-class service. These awards reflect what we’ve accomplished because of that larger shift, and I’m excited for the road ahead as we continue to grow our emphasis on the customer relationship.”

“Experience counts when it comes to providing support for customers, and Team Epicor has plenty of it – nearly 50 years,” Jason Taylor, Head of Global Support, stated. “We’ve built – and continue to build – enduring relationships with the world’s most essential businesses, which is why we understand and are able to serve our customers so well. I congratulate my team on a job well done, and I thank our customers for being such great partners – you’re the reason we do what we do!”

During this past year, Epicor has been essential to providing cloud-first, market growth initiatives for its customers throughout COVID-19, ensuring they have the tools to succeed whether from at home or in office. Despite the economic uncertainty of 2020, Epicor continues to deliver strong double-digit growth related to its cloud-based solutions and Customer Service team’s leadership.

“Epicor is at an exciting moment in our company history, and we arrived here after four years of hard work and vision by the entire Epicor Team,” said CEO Steve Murphy. “We’re committed to delivering superior service to our customers who make, deliver, and sell the things everyone needs, and we’re doing so by doubling down on what we do best – strong customer relationships and deep-industry expertise. It’s great to see Lisa, Jason, and our Customer Service teams recognized for their tremendous efforts this past year, and our customers can be confident that they will remain our priority as we continue full steam ahead. The best is yet to come.”

“In the toughest working environment in memory for most organizations, 2021 Stevie Award winners still found ways to innovate, grow sales, please their customers, and secure new business,” said Stevie Awards president Maggie Gallagher. “The judges have recognized and rewarded this, and we join them in applauding this year's winners for their continued success.  We look forward to recognizing them on April 14.”

To learn more about the Stevie Awards for Sales & Customer Service and to review the list of Stevie winners in all categories, please visit https://stevieawards.com/sales/.

About the Stevie Awards

Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at https://stevieawards.com.

Sponsors of the 15th annual Stevie Awards for Sales & Customer Service include Sales Partnerships, Inc., and ValueSelling Associates, Inc.