Dalsin Industries Returns to Epicor to Build its Factory of the Future

Austin, TX March 14, 2018

Original equipment manufacturer (OEM) relies on Epicor ERP to analyze key insights from over 1,000 monthly jobs

Epicor Software Corporation, a global provider of industry-specific enterprise software to promote business growth, announced today that Dalsin Industries is leveraging Epicor ERP to build a foundation for Industry 4.0 with seamless sharing of downstream and upstream information across the factory floor.

Dalsin Industries is a precision metal manufacturer based in Bloomington, Minn. that prides itself in being an extension of its original equipment manufacturer (OEM) customers.

Some of the most significant challenges the company faces are increasing customer demands from the standpoint of technical ability, documentation, and service lead-time being reduced, but yet wanting it all for less. In such a cost-competitive market, companies like Dalsin rely on technology such as an advanced ERP system, to stay competitive and reduce the time to get the product to market.

  • “Each and every time we must engage our customers responsively, interact with them and provide them with products and services that meet or beat their expectations. Epicor has helped us evolve on how we keep up with our customers and put us in a great position to help us grow as we embrace the future of manufacturing.”
  • - Jeff Dalsin, IT Business Analyst, Dalsin Industries

Once an Epicor customer, Dalsin tried out another enterprise resource planning (ERP) system for a few years before returning to Epicor. “We eventually figured out we couldn’t track our costs on the jobs accurately on that system,” recalled Jeff Dalsin, IT business analyst for Dalsin Industries. “You could only do one quantity for a quote at a time, and we couldn’t see the actual costs of a job in real time. This caused some concern and some problems, because we didn’t know exactly how we were performing on our jobs. It just wasn’t a good fit, so we had to make a change.”

Embracing Industry 4.0

Since its return to Epicor, Dalsin has fully embraced the future of manufacturing by adopting Industry 4.0 principles, such as ensuring machines communicate with one another about data and performance. To do so, it must have a technology foundation, and one of the ways Epicor has supported Dalsin in figuring out its Industry 4.0 future is by taking advantage of the business activity queries (BAQ) that have given the company visibility into virtually all aspects of its operations.

“The BAQs for getting reports generated or information out of the system is very important,” said Dalsin. “We need to be able to create dashboards so people can have quick information on their screen. That flexibility allows us to get the answers to the people that need them as soon as possible. It can be about anything—from what jobs are late, to a certain operation, to what’s ready to ship so they can get it out the door.”

The flexibility of the ERP system is also crucial in helping Dalsin determine when to purchase new equipment. Epicor allows the company to see how many hours are on their shop loads, how many hours they’re getting off the load, and how efficient they are against using that machine so it can better justify purchasing equipment.

“Businesses, such as Dalsin Industries, that adopt the latest in ERP technologies will be fit to grow and respond to the new digital challenges of tomorrow while achieving a competitive advantage right now,” said Scott Hays, senior vice president, product marketing, Epicor Software. “Epicor continues to deliver industry-specific functionality with continued improvements in customer experience, ease-of-use, and performance that enables scalable growth.”

“For us, the customer’s experience is the reason we’re here. Each and every time, we must engage our customers responsively, interact with them and provide them with products and services that meet or beat their expectations,” concluded Dalsin. “Epicor has helped us evolve on how we keep up with our customers and put us in a great position to help us grow as we embrace the future of manufacturing.”

About Epicor ERP

An ideal fit for discrete and mixed mode manufacturing, and guided by the needs of today’s users, Epicor ERP is a global enterprise resource planning solution that delivers the choice, flexibility, and agility to drive growth and opportunity throughout your business while easing complexity. Available in the cloud or on premises, Epicor ERP is a single, end-to-end software solution designed to fit the precise needs of our customers, and offers a modular approach with robust capabilities focused on reducing costs, streamlining processes, and improving customer experience across the enterprise—all top priorities for achieving continued growth and profitability. Visit the Epicor ERP solution hub to learn more.

About Epicor

Epicor Software Corporation drives business growth. We provide flexible, industry-specific software designed to fit the precise needs of our manufacturing, distribution, retail, and service industry customers. More than 45 years of experience with our customers’ unique business processes and operational requirements are built into every solution―in the cloud or on premises. With this deep understanding of your industry, Epicor solutions dramatically improve performance and profitability while easing complexity so you can focus on growth. For more information, connect with Epicor or visit www.epicor.com.

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