Help & Support Panel

The Epicor Learning Help & Support panel brings learning directly into your Epicor application, offering access to relevant resources—articles, videos, guides, and more. Stay focused on your tasks with in-app support that enhances your workflow without disruption.

Boost Productivity with In-Application Learning

Enhance productivity with fast onboarding and continuous learning through the Help & Support panel’s intuitive tools. Designed for all experience levels, it provides instant access to help articles, videos, guided tours, field-level assistance, support knowledge base articles and videos, technical guides, and product release info—all within the Epicor environment.

Help & Support Panel Benefits

Access expert resources and timely solutions to maximize your Epicor experience.

Stay Up-to-Date

Stay one step ahead with essential insights into new releases and features, ensuring you always leverage the latest tools effectively.

Save Time

Access detailed, step-by-step help articles featuring real-case scenarios that solve problems quickly and efficiently.

Increase Efficiency

Watch concise help videos that deliver the knowledge you need, exactly when and where you need it.

Navigate with Ease

Utilize personalized guided learning tours and field help within the application to streamline your software use.

Quick Answers

Get fast, curated responses to your product questions, powered by AI technology.

Comprehensive Search

Find relevant information quickly with our advanced search, which scans all resources within your application to boost your efficiency.

Revolutionize Your Learning with the Knowledge Agent

The Epicor Learning Knowledge Agent transforms your learning experience with instant, AI-driven access to essential resources within the Epicor application. Exclusive to our cloud customers, this feature saves time and boosts productivity with precise, on-demand information tailored to your needs.

AI-Powered Assistance

Powered by Microsoft® OpenAI GPT, the agent leverages the latest advancements in AI to redefine how you and your team engage with learning resources, enhancing knowledge and developing essential skills.

Seamless Access

Built directly into the Help & Support Panel, Knowledge Agent requires no integration—making it quicker, easier, and more intuitive to access your learning resources.

Instant Information

Whether troubleshooting, exploring new features, or seeking best practices, the Knowledge Agent provides precise information in seconds.

Enhanced Productivity and Continuous Improvement

Save time and reduce effort by focusing on applying knowledge to drive better business outcomes and continuously evolve your business.