Epicor ERP Software
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Enhance Your Business’ Competitive Edge during Insights Eagle 2015

Education is a necessary and ongoing process throughout the stages of owning a retail business management solution: implementation, stabilization, optimization, and growth. During Epicor Insights Eagle Customer Conference 2015, attendees will gain valuable experiences on how to better utilize the Epicor Eagle and Epicor Eagle for the Aftermarket retail business management solutions to gain insights into their business, employee development, and ultimately the bottom line.

Why should education matter to retailers? Simple—change is essential to success. Education is one vehicle for change, allowing employees a chance to learn new things, refresh a stale job, implement a new technology, enable teamwork between experienced workers and new hires, and open up a channel for retailers to communicate the company direction and goals to employees. A variety of sessions will be offered during the two-day conference such as: Improving the Customer Experience; Preventing Loss in the Back Office; and, The Connected Consumer – A Guide through Social Media.

Retailers gain the following by participating in educational opportunities:

  • Competitive advantage
  • Enriched customer service
  • Improved employee confidence
  • Better morale – clear direction, vibrant learning, strong improvements, rich rewards
  • Acceptance of leading edge technology

The conference will connect hundreds of retailers looking for opportunities to learn and network with their peers. “Without Insights, you really don’t have that kind of opportunity to go get that kind of training,” said Frank Shope, owner of Hart Ace Hardware. “It’s invaluable and I’m a huge fan of Insights.”

Watch this video to hear what other retailers had to say about participating in previous Insights conferences.


Investing in training and education is a must. A 2014 Huffington Post article indicates that companies investing $1,500 or more per employee per year on education and training average 24 percent higher profit margins than companies with lower yearly training investments.*  Additionally, the Association for Talent Development (ATD, formerly ASTD) states that technology continues to play a significant role in the delivery of training. As the world economy continues to grow, talent development will continue to have an important and valuable role in organizations.**

We hope you’ll join us—and your peers—in New Orleans, February 2-4, 2015, to drive your business forward! For more information about Insights Eagle and to register, visit www.epicor.com/insights-eagle.

Posted by Monica Green, manager, content management, retail distribution solutions for Epicor

*Source: Huffington Post. “Not Investing in Employee Training Is Risky Business” by Emad Rizkalla (June 2014)

**Source: ATD. “2014 State of the Industry Report: Spending on Employee Training Remains a Priority” by Laurie Miller (November 2014)

Implementing Epicor Helps IMCO with Growth and Revenue

Perrysburg, Ohio-based IMCO Carbide Tool (IMCO) manufactures carbide cutting tools—specifically carbide end mills—that are used in shops for all kinds of milling operations. The company serves clients worldwide in about 40 countries. Family owned and operated, IMCO was founded in 1977.

“Epicor has been an important part of our growth,” says Perry Osborn, president and CEO of IMCO. “Our prior ERP system was a bit outdated in that it didn’t incorporate a lot of modern technology.”

When IMCO put in Epicor, it gained greater visibility into what was happening on the shop floor. They also incorporated Epicor Mattec MES to leverage real-time data from manufacturing operations for the first time. Mattec MES provides instant monitoring and control for IMCO’s production and manufacturing. The system improves productivity by providing accurate, 24/7 manufacturing information of all plant operations.

“I had seen the Mattec MES product at a trade show, and was drawn to how we could get access to the shop floor data in real time,” says Osborn. ”That had been a missing piece to what we were doing.”

Osborn cites two significant areas where Mattec helps their business:

  • Immediate visibility to a problem. If something isn’t going right, they know it quickly and can address it quickly.
  • Precise and timely information. The Epicor system has operations where a company can define their method of manufacture and set a cycle time for a particular operation. IMCO learned within six months of implementing Mattec that their cycle time numbers were grossly inflated. They were 20 percent higher than the actual cycle times. They also learned the set up times they had put into the system were grossly inaccurate. The real times were actually longer. So Mattec enables the company to see the real details of operations more clearly.

“Mattec impacts both revenue and growth,” says Osborn. “Revenue usually comes because you’re making customers happy. Mattec allows us to do that more effectively. Now we can provide more accurate feedback to customer inquiries. If we’re more accurate telling customers when they’re going to receive something, it usually translates into revenue.”

Osborn notes that working with Epicor support has been excellent. “After implementation, we had questions,” he says, which is to be expected after installing a new, major system. “Every time I called, I reached a competent, qualified person. We never had to call twice.”

For the complete interview with Perry Osborn on his company’s experience with Epicor ERP and Epicor Mattec MES, you can see the short video here.

Posted by Epicor Social Media Team

Keeping Instructional Design Simple – Learning Objectives for the New Year

In my first attempt at this, my first blog post, I immediately lost sight of the objective – keeping it simple…

Most of what I have learned about instructional design over the years I can sum in a few words: keep it simple. In concept, this might seem straightforward, but in fact, the road to effective instruction, regardless of the delivery method, can be anything but simple.

I found that in order to make my instruction effective, I have to build it on a solid foundation. This includes determining the end task, or tasks, or knowledge that the job requires of the learner, writing clear and instructionally measurable learning objectives to meet those requirements, limiting instructional content to that which is required to meet the learning objectives, and providing means for the learner to demonstrate their knowledge and/or skill acquisition. It also helps when I can make the training engaging.

When I started developing training, I was doing so for topics in which I had a good deal of expertise and I was easily derailed into writing content that was nice-to-know, but did not really support the learning objectives, which inevitably seemed to be crafted to meet the content. Now, I start with a solid learning objective and I make sure that everything I put into my training content either directly supports the learning objective, or is foundational knowledge or skill that is required to support the content that in turn meets the learning objective.

In short, one of the most important things that I learned about instructional design was to write specific and measurable learning objectives. I avoid vague language in my objectives such as “know” or “understand”, replacing them with direct language such as “state”, “describe” or “demonstrate”. By using direct, measurable language, I know exactly what to include for training content, and the learner knows exactly what to expect in the training.

Keeping it simple, one objective at a time…

Posted by Robert England, Content Specialist, Epicor University

Why You Need an Agile ERP System: Part Two

In part one of this post, we discussed the technologies driving development in today’s digital business landscape, the major forces driving dramatic change, and the challenges businesses face in a time of transformational innovation. To adapt to transformational change, enterprise resource planning (ERP) needs to be agile; otherwise, companies will look up from their systems and wonder what happened.  

Many people think of ERP systems as dinosaur relics of the information age. They deserve a little of that reputation—they are large and complex applications that are often tied to business practices of the past. But the fact is that ERP becomes more important than ever in the digital age.

In the beginning, ERP was about cost controls and efficiency. But today’s leading companies use ERP for revenue expansion. Growth in today’s marketplace requires adopting the new business practices emerging as result of technical progress. The velocity and complexity of these developments mean people need ERP more than ever, although ERP itself needs to evolve to avoid becoming an impediment to progress.

Here is the challenge in a nutshell:

  • The pace of change is fast and accelerating.
  • Digital disruption is well underway.
  • To succeed, companies must respond to new business models.

All this requires a shift in ERP. Here is what today’s users need from their ERP systems:

  • Deployment choice
  • Easy analytics and reporting
  • Channel integration
  • Low cost of ownership
  • Easy configuration
  • Rich user experiences
  • Ability to scale

ERP systems historically revolved around institutional thinking. ERP codifies business processes that are defined and measured based on top-down objectives and governance. Business process automation is tricky because something that was perfectly automated a year ago can quickly turn into an obstacle when needs change; so executives’ attitudes towards ERP can change overnight when the business is changing faster than ERP can be updated to optimize processes.

On the other hand, agile ERP shifts its focus toward individual contributions and a system that helps people react and resolve on-the-ground situations never foreseen by their management or software vendors. With agile ERP, people create their own ERP experiences, then share insight with other employees or other companies. Agile ERP frees individual users from the preconceptions long held by their IT departments.

This kind of ERP is all about outcomes, and at its heart, upholds five key principles:

  • Collaboration. In today’s extended value chains, collaboration is essential to drive innovation, uncover opportunity, and respond to change in often-volatile markets. To do this successfully, ERP must be accessible to everyone involved in a company’s value chain, and business processes must be linked directly to that chain. Knowledge retention, traceability, deep domain expertise—these objectives must be supported by enabling communication without latency, and providing easy access and leverage via means that users want to use.
  • Choice. Agile ERP gives organizations the ability to adapt to their unique circumstances, easily configure, stay current with technological advances, and scale up or out as demands dictate. All without taxing IT demands or frustrating delays.
  • Responsiveness. In a world where events on one side of the world can immediately impact business on the other, the ability to respond is paramount. Business analysis must be in context and business response must be agile; customer expectations allow for nothing less. Agile ERP is designed to deliver in this taxing milieu, providing rich global functionality that organizations can use, in an instant, for strategic response and competitive advantage.
  • Simplicity. As value chains become increasingly extended, nuanced, and complex, you can’t have your core systems adding to the complexity. By simplifying deployment, management, and usage—and by providing accurate, up-to-date information that enables a single version of the truth across multi-faceted supply and demand networks—agile ERP reduces complexity and makes it simpler to make the decisions for sustained success.
  • Mobility. Today’s workers aren’t chained to their desks or their computers; they want 24/7 access to the information they need, wherever they are, on whatever device they use. Agile ERP is designed to deliver this flexibility.

By adhering to these principles, ERP can provide the agility companies need to cope with transformational change. In doing so, it will support their growth and success in an increasingly competitive business landscape.

Posted by Epicor ERP Insights Team

Manufacturing Operations Management: Weaving a “Digital Thread” for Greater Competitive Advantage

Manufacturers face tremendous pressures to increase agility, improve product quality, and further tighten compliance. Meanwhile they are experiencing a barrage of information about how new disruptive technologies – smart manufacturing, Big Data/analytics, cloud, and the Internet of Things – will change the face of manufacturing.

Today’s technology capabilities are enabling the integration of information across the entire product lifecycle – from design, through engineering, manufacturing, delivery, and service — to a digital model that allows immediate and actionable information to reach the necessary departments and functions with greater speed, accuracy, and efficiency than ever before.

This trend toward complete digitization is helping manufacturers meet the growing demands of time, technology and customer expectations. LNS Research says manufacturers must look to incorporate a “Digital Thread” -- the concept of a single, unbroken thread of required information throughout the value chain that is accessible to all departments across the extended value enterprise and ensures complete traceability from design, through production, and to the customer.

The Digital Thread is a key concept in the development and deployment of next-generation manufacturing operations management (MOM) software platforms and applications, says analyst firm LNS Research in its new report “The Global State of Manufacturing Operations Management Software” which surveyed more than 250 manufacturers worldwide.

Smart Devices and Big Data on the Manufacturing Floor
Driving the move to digitization is today’s Industry 4.0 market, which is the next phase of the industrial revolution marked by smart devices that communicate and transfer data from machines without human-to-human or human-to-machine interaction.

According to the survey, plant supervisors (54%) and plant managers (53%) were the top two job roles to receive real-time data on mobile devices. When understanding the impact of Big Data in manufacturing, 46% said it provides better forecasts while 45% said Big Data allowed then to better understand multiple metrics. The IoT is making machines and devices more intelligent, creating new data and enabling new means of collaboration.

Driving the Need for Enterprise-Wide Next Generation MOM Software
Faster market activity, increased competition and customer demands have made traditional approaches to MOM software obsolete. According to LNS, a next-generation, platform approach to MOM simplifies architecture, eliminates duplication of systems and functionality, and facilitates open integration with both legacy applications and new technologies such as Cloud, Mobile, Big Data, and IoT -- important strands of the Digital Thread.

To fully facilitate Digital Thread strategies, LNS advocates an enterprise-wide approach to MOM. Per LNS, “The holistic performance benefits afforded by taking an enterprise approach to MOM software are a critical step toward the future vision of weaving a consistent Digital Thread throughout the value chain.”

As a sponsor of the research study, Epicor invites you to download a complimentary copy of The Global State of Manufacturing Operations Management Software eBook.

Posted by Tom Muth, Senior Manager, Product Marketing, Epicor
Inspiring change for 2015

As we brush off the holiday blues and head into a period of refreshed optimism that a new year inevitably brings, January always provides an opportunity to assess how we improve things in the months ahead. Be it small or large, a realistic resolution can keep us focused and will extend way beyond the winter months and become part of our daily habits.

As I look back to 2014, I’m resolute in taking even more inspiration from those around me including employees, partners, customers and peers in the industry. For it’s those moments when you have time to take stock away from the day-to-day and put your head above the in-tray that can inspire change for the future.

I say this as I had the pleasure of attending The Manufacturer Directors’ Conference in November where Epicor hosted the inaugural Inspiration Club. The meeting was an informal gathering of like-minded individuals from across a variety of industries but with manufacturing and engineering in common. We brought the group together as a means to take that very step back, discuss common challenges and opportunities in the hope of inspiring change for us all. With such a variety of attendees including representatives from the Bloodhound Super Sonic Car (SSC) Project and the European Space Agency’s Rosetta Space Mission, there was much to discuss. Needless to say, shared experiences and a myriad of talking points came to the fore, but the following captures some of the main highlights that have inspired me for the year ahead.

In the face of adversity, great things can be achieved
Manufacturers and engineers are faced with daily challenges but never more so in an environment that is highly pressured, time sensitive and in a time of economic downturn. It was fascinating to hear the intricacies of how the European Space Agency’s Rosetta comet explorer had only a ten-minute window in which to be launched on the Ariane 5 rocket in order to land on the Churyumov-Gerasimenko comet.  As a decade long mission to explore the solar system and its early development, what many spectators may not have known is that the planning, preparation and manufacturing expertise that went into that ten-minute window to successfully achieve launch a year later than expected, was tremendous.

In another ground-breaking achievement, the Bloodhound SSC project’s mission to confront the impossible (1000 mph World Land Speed Record attempt) and overcome it using Science Engineering Technology and Mathematics (STEM) comes with its own challenges. To push engineering thinking into new territory in a time of economic downturn to survive and thrive is remarkable.

If anything is learnt from these unique projects, it’s that the age-old mantras of time is of the essence and no risk, no reward certainly ring true.

Think short, mid AND long term
Part of the discussion also brought us to debate how UK manufacturing can sometimes be too short-term. As many of us aim to hit the financial numbers for the quarter, this can often cloud the mid to longer-term view which other peers in manufacturing take around the world.  Acknowledging that UK manufacturing focuses on financial KPIs, our working culture can sometimes hinder rather than help us with investment and longevity as metrics beyond financial success.   Keeping an eye on the mid and longer-term goals, whilst balancing the needs of the quarterly focus was deemed important as a measure of any project.

Manufacturing isn’t just for engineers
As an industry, we have a responsibility to attract other disciplines beyond engineering to join us in delivering and innovating in the sector.  It takes all sorts of skills and disciplines to make a successful manufacturing enterprise, including business acumen, HR, marketing, technology skills and much more. Showcasing this to students at a young age does, however, require explanation. Teamwork really can deliver great things and whilst some people will only see an end product, UK manufacturing was seen as offering an enriching environment for all. 

Inspiring a future generation of manufacturers requires commitment from within the industry and from the government
Much was discussed about the need for more routes to industry from all disciplines and backgrounds, but that comes with a strong push of STEM in education whether it be amplified politically, culturally and socially. All agreed that starting this process for boys and girls at primary school age is paramount if we are to collectively succeed in inspiring a future generation that will drive our industry forward.

Most importantly, providing educational choice with both practical and vocational apprenticeships alongside academic qualifications will all have a part to play in providing enriching careers for a future generation. So whether it’s starting the discussion with your own children over the dinner table or exploring partnerships with local schools; the areas of work, industry and education are intrinsically linked. Bridging the gap between real life and education will undoubtedly bear fruit if we make it happen.

So onwards to an inspired year ahead and challenging yourselves to do things differently. If you’d like to learn more about what we at Epicor are doing to inspire change, see here.

By Steve Winder, Regional Vice President, UK and Ireland, Epicor

Upgrading Your Inside Sales & Customer Service Teams – Part 2: MS Outlook Tips

In the previous blog, I stated that business professionals seeking efficiency, additional sales opportunities and better ways to do business, can upgrade not just systems or processes, but also employees, through skills enhancements.

This type of upgrade starts by observing your best employee(s) and writing down the attributes that you believe make them your “A” players.  What is it that they do that you believe gives them a “leg up” over their peer group?

The next step is to then sit down with each employee and ask them what they believe are their greatest skills.  Be sure to ask them what they do to ensure success in their daily workflow.  Is it their attention to detail? Perhaps it’s the way they start off each day, with a few moments spent prioritizing their tasks before getting knee-deep in the day-to-day activities of the business.

Next, consider how these “cream of the crop” employees might improve themselves, as well (because there’s no such thing as an employee who can’t).  How do they interact with the organization’s business system (e.g., ERP system)? How efficiently are they using the other applications on their computer or virtual terminal? 

Because a majority of the front-line employees in almost any distribution or manufacturing organization use Microsoft Outlook, let’s take a look at some best-in-class features in Outlook that can increase an employee’s efficiency exponentially:

Organizing folders
How does the employee manage their e-mail inbox?  If while looking over an employee’s shoulder, you see only the Inbox and the Trash folder, you’ve got A LOT of work ahead of you!  Employees should be using folders broken down into a tree structure that makes sense to not only them, but to others, as well (i.e., if they win the lotto and take off to Tahiti, the company needs to be able to access the e-mails quickly and find what they need).

Quick search tools (e.g., Ctrl + Shift + F)
Ask an employee to find that one e-mail you know they received six months ago or more, and you’re likely to see them spend 30 minutes plus tracking it down by searching frantically in an unorganized fashion. Outlook has a very powerful search tool that you can access by hitting Ctrl + Shift + F. The search query window that pops up lets the employee search by any number of fields, date periods, folders and subfolders, and the results come back very quickly. 

Managing tasks
Did you know you can click and drag an e-mail onto the Task icon in Outlook and it will create a task for you automatically? There’s no need for yellow Post-Its when it can all be kept within the confines of the computer screen.  Outlook tasks allow employees to create deadlines for themselves, set reminders, assign tasks to others, and even track progress of a project to completion.

Creating calendar events
Employees who understand not only how to create a calendar invitation, but also how to confirm availability of other employees they want to invite to an event, will save time avoiding countless back-and-forth e-mails.  There are a number of fields and functionalities available throughout the Outlook application, such as color-coding, which can be used as prioritization tools. It only takes a minute to establish the meaning of each color.

Creating rules
Quite possibly the most controversial functionality in Outlook is the ability to create rules. I’ve witnessed many a horror story on how a critical e-mail was missed because an employee had inadvertently created an e-mail rule to forward any e-mail with “X” in the subject line straight to a special folder for later review.

Creating rules can be of great benefit with the right education on the impact and power of this tool.  I’ve seen individuals create multiple Inbox folders, each with its own purpose.  For example, they’ll have their main Inbox, an “Inbox – CC” for any e-mail where they are in the CC field of the e-mail, “Inbox – Outside” for any e-mail where the sender is from outside the company, and “Inbox – Invites” where any Outlook calendar invitation goes. 

The argument can be made that you are simply increasing the opportunity for errors, but I believe there are ways to leverage this functionality to increase efficiencies.  By setting these various folders as Favorites, and retraining ourselves to manage our e-mails from the Favorites drop-down, you can prioritize and focus on the folders that mean the most to you (which will vary by company, for obvious reasons).

Stay tuned for more posts on skill sets (Microsoft Word, Excel, etc.) to improve your team.

Posted by Brad Vance, Epicor Senior Business Process Consultant

Epicor® Eagle N Series™ Named Winner in 2014 Best in Biz Awards Program

The fourth annual Best in Biz Awards program, the only independent business awards program judged by members of the press and industry analysts, named Epicor Eagle N Series retail business management solution a Silver award winner in the Small or Medium Business Product of the Year category.

The comprehensive Epicor Eagle N Series solution is designed to give independent retailers the information required to improve results, outservice the competition, and ultimately run their businesses efficiently. The new solution, launched in August 2014, extends the Epicor Eagle business management software by marrying the platform’s rich feature set and advanced business intelligence tools with a completely redesigned and simplified user interface.

Best in Biz Awards’ fourth annual North American program was the most competitive yet. As in previous years, the awards program in North America featured a large and distinguished judging panel comprised of members of the media who reviewed and scored the hundreds of award nominations. More than 550 award nominations were received this year in a variety of company, executive, team, and product focused categories. Nominations were fielded from public and private companies of all sizes, from virtually every major industry and region in the U.S. and Canada.

Best in Biz Awards 2014 honors were presented in 60 categories, including Company of the Year, Fastest-Growing Company of the Year, Most Innovative Company of the Year, Best Place to Work, Technology Department of the Year, Executive of the Year, Most Innovative Product of the Year, Best New Product of the Year, PR Campaign of the Year and Website of the Year.

Winners of Best in Biz Awards 2014 were determined based on scoring from an independent panel of 53 judges from highly recognized newspapers, business, consumer and technology publications, radio outlets, and analyst firms. In addition to the numerous judges returning from previous panels, this year’s 53-person judging panel included several worthy additions to this high-profile group.

For a full list of gold, silver and bronze winners in Best in Biz Awards 2014, visit: http://www.bestinbizawards.com/2014-winners.

To learn more about Epicor Eagle N Series, please email eagle@epicor.com.

Posted by Epicor Social Media Team

Writing for Software

Earlier this year, I began transitioning from writing content for Epicor HCM to Prophet 21 application. The more I read up on Prophet 21, the more I realized it was a very different application than what I was used to.  So, I treated it like I would any other writing project—I asked questions, built on my existing knowledge, clarified expectations, began my first project, asked more questions, and so on.

Anytime I start a new writing project, I’m reminded of the writing process taught in school: planning/pre-writing, drafting, revising, editing, and publishing. While we often think of this as a method of teaching students to write, the truth of the matter is, whether starting a new project or being brought into an existing project, writing for software isn’t much different.

Planning – When starting any new project the first step is building a strong foundation.  Develop relationships with the people already involved with the product, establish lines of communication, and use the existing resources, including the training courses, documentation, and people, to learn all that you can about the project and subject matter.

Once you have that foundation, identify any standards and styles already in place before building the content. This may require additional research – review style guides and ask questions of the subject matter experts. 

With software, planning also includes going through the steps and processes within the system, determining how they all work together, and then deciding which type of document best meets the needs of the audience. Consider creating an outline to ensure that all bases are covered.

Drafting – Drafting begins when you take all of your preparation and planning and begin writing the content. As you write, there is a good chance that you’ll need to go back and do additional research – ask more questions of the subject matter experts, and write as you rework your way through the steps and software processes.

Revising – Review your content, pay close attention to the style and structure. Test any instructional steps in the document. Then make any changes as needed, such as adding additional information, rearranging steps and information, and removing or replacing any content that doesn’t work.

Editing – Proofread your documentation for grammar, then ask subject matter experts to complete a review of both the content and the overall cohesiveness of your document. Once everything is said and done, you likely need to make a few changes, apply a handful of final quick edits, and do a bit of cleanup.

Publish – The final step for writing for software is getting you documentation into the hands of your end users. Depending on the document type, this might be publishing online help to the software system or uploading supporting documents to your company or product website.

Starting a new writing project can sometimes be intimidating. But by breaking your project out into the five basic steps of the writing process, it doesn’t have to be.

Posted By Christine Stretton, Content Specialist, Epicor University

Advancing Efficiencies for Farm, Ag, and Ranch Retailers

2014 has been a strong growth year for farm, agriculture (ag), and ranch retailers. A recent article from Home Channel News noted, “Farm-and-ranch stores are getting larger. They’re adjusting to their customers’ needs. Technology is advancing efficiencies in the back room. And farm-and-ranch stores are going to places where they simply haven’t been before."

Considering all aspects of a farm, ag, and ranch retail operation—customer loyalty, inventory management, accounting, eCommerce—there are many fine details that must be groomed in order to run a successful independent retail business.

The key to effectively managing all of these programs is finding the right technology partner. A technology partner will play a crucial role in the development and expansion of any retail business. Big R Holdings and The General Store are just a few examples of retailers that have discovered how a business partnership and innovative technology complement business growth.

Epicor solutions have proven effective for the Big R Holdings expanding business. “Epicor has grown with our business. Epicor solutions have helped us better manage our business from inventory and order points, to receiving and promotions. Epicor solutions are phenomenal. They assist us with our business improvement and growth goals,” said Adam Carroll, vice president of Big R Holdings.

Read the full Big R Holdings story here.

The General Store improved customer service and saves time with smartphone solution. “With Epicor Eagle Mobile Manager, we make better buying decisions and are able to determine whether show specials or discounts are right for our business… Mobile Manager has made my life easier. It is so convenient and has already saved me a lot of time. I recommend it for retail operations similar to ours,” said David Jones, owner of The General Store.

Read The General Store’s full story here.

Posted by Doug Smith, Senior Product Manager, Epicor Retail Distribution Solutions

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