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Support Services

The partnership that Epicor® has with its customers is based on long term mutual success. For Epicor and the customers we support, the foundation of that success is directly attributable to world class customer service. Epicor Support Services offers just that, with the simple mission to be a world-class support organization in the eyes of our customers, partners, and peers – delivering quality customer service.

Maintaining a world-class support organization requires many facets and investments to maximize your customer service experience. Along with proven phone, email and fax support, Epicor customers can find information specifically for them at the Epicor Support Center. The Support Center (EpicWeb), which is our comprehensive customer and partner extranet, includes access to our online knowledgebase, listings of product downloads, tools for submitting incidents to our support team, and other essential information for Epicor customers and partners with current maintenance agreements.

Epicor’s commitment to deliver high quality business solutions means that our customers depend not only on our applications, but also on our experience in supporting those solutions around the world. Epicor stands behind all of its products with a world-class technical support organization, capable of serving our global customer base. We have teams that specialize in the support, installation and upgrade processes for these applications as well as the customization of our applications.

Today, Epicor offers encompassing round the clock Support Services through a network of worldwide support centers located in Irvine and San Diego, California; Louisville, Kentucky; Portland, Oregon; Minneapolis, Minnesota; Orlando, Florida; Newburgh, New York; Monterrey, México; Bracknell, UK; Budapest, Hungary; Stockholm, Sweden, Espoo, Finland; Rome, Italy; Bucharest, Romania; Moscow, Russia; Sydney, Australia; and Kuala Lumpur, Malaysia.

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