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Village Ace Hardware

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Village Ace Hardware Makes Improvements throughout the Business with Epicor Eagle

For nearly 30 years, Village Ace has relied on Epicor for its business management solution and most recently, an Epicor Eagle system. "We knew we were using about ten percent of our Eagle system capabilities. Many of us had used the legacy prior Epicor system and weren't taking advantage of the full power of Eagle," describes Harry Noble, store manager, Village Ace Hardware. "We heard about the Epicor Business Accelerator program and believed it would provide tips to help us better run our business and help us be more proficient with our Eagle system." 

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"For a small business like ours, without business management experts or an IT staff, the Business Accelerator program provides a huge benefit."

Harry Noble, Store Manager | Village Ace Hardware


Company Facts
  • Location: Ruidoso, New Mexico
  • Industry: Hardware

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Improvements Throughout the Business

The Business Accelerator consultant made numerous recommendations on a variety of business disciplines. Village Ace immediately began implementing those suggestions while the consultant was on site. "The consultant helped us improve in so many ways. First, he increased our confidence in using the Eagle system. Then he helped us improve security at the cash register by having a separate cash drawer for every cashier. We then explored inventory and learned how to use the robust data contained in Eagle," explains Harry. 

Taming Inventory Management

Village Ace received a complete list of easy-to-implement inventory management ideas. "One big improvement was for us to upload our Ace order information directly into Eagle, which gives us more accurate inventory levels. The consultant helped us build viewers that provide real-time product sales and inventory data. He also had me create a viewer that shows our purchase history with each of our vendors. I use all of that data for making better buying decisions. Best of all, I'm now trained to create Viewers on my own," continues Harry. 

Better Information for Decision Making

The consultant worked with Village Ace's owner to build Business Advisor reports and Viewers that provide quick snapshots on pertinent information like sales, receivables, cash flow, inventory levels, and margins. "For a small business like ours, without business management experts or an IT staff, the Business Accelerator program provides a huge benefit. In just two days with the consultant, we learned new ideas that we instantly implemented to improve our business," asserts Harry. "It was well worth the time, and the money." 

About Epicor

Epicor Software Corporation is a global leader delivering business software solutions to the manufacturing, distribution, retail, and service industries. With more than 40 years of experience, Epicor has more than 20,000 customers in over 150 countries. Epicor solutions enable companies to drive increased efficiency and improve profitability. With a history of innovation, industry expertise, and passion for excellence, Epicor inspires customers to build lasting competitive advantage. Epicor provides the single point of accountability that local, regional, and global businesses demand. For more information, visit www.epicor.com.

Epicor solutions are designed around the unique operational needs of manufacturers and are available in the cloud or on premises. Customers can better manage complexity and focus on core growth activities.

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