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The Johnstone-Epicor Partnership

Company Facts

  • Location: Brooklyn Heights, Ohio
  • Industry: HVAC
  • Number of Stores: 350
  • Web site: www.johnstonesupply.com


"The relationship that Epicor Eclipse has with Johnstone is unique in the software industry. Their feature-rich, proven functionality has delivered tremendous improvements in efficiency to our business processes…and they have the distribution expertise to help us reach the next level. I feel that Epicor Eclipse is the best fit for distributors like us."

Dennis Olsen | Johnstone Supply of Muskegon


Epicor is committed to being the software provider of choice for all Johnstone distributors. With our more than 15 years of experience implementing Johnstone accounts and more than a third of Johnstone stores already running an Epicor solution, many Johnstone distributors have realized benefits that only Epicor can deliver.

Our objectives in regards to Johnstone distributors are simple:

1. Listen to your specific needs as a Johnstone distributor

2. Develop functionality and services that will most impact your bottom line

3. Help you achieve greater profitability than your competitors who are running other systems

Epicor often talks about forming partnerships with new customers. But the following pages contain the proof, with specific advantages designed especially for Johnstone distributors. From special implementation services, to software functionality, to Johnstone-specific setups, you can see why Epicor has already become the software provider of choice for more than 30 Johnstone owner-groups.

What Makes Epicor Unique?

Epicor is a leader in the distribution software industry, providing a wide spectrum of functionality that not only meets the specific needs of a Johnstone store owner, but expands your business potential.

  • Epicor AutoOrder allows your customers to electronically submit orders directly from their system through their print, fax, or e-mail drivers with 100 percent accuracy, eliminating data entry for your business.
  • Strategic Pricing typically results in a 2-4 percent margin improvement for distributors on affected items in the first year alone. This can mean an additional 30-40 percent to your bottom line. Epicor's exclusive partnership with Strategic Pricing Associates means you can't get this integration with any other software provider.
  • Interface with MITS provides your executives with a powerful online business intelligence solution that offers a cost-effective way to gather, manage, distribute and analyze your business data. You can use it to improve both your understanding and the performance of your business across many functions-including sales, marketing, purchasing, expenses, inventory, employee productivity and process efficiency.
  • RF Warehouse Management is a fully integrated, real-time warehouse management system that increases warehouse productivity, decreases shipping and receiving errors, and improves inventory accuracy. This real-time data transmission gives warehouse management the ability to verify receiving, put away, and picking activity; to set automatic replenishment and product movement guidelines; and to catch inventory discrepancies and perform cycle counts immediately.
  • Real-Time General Ledger (GL), accounts receivable (AR), and accounts payable (AP) system that can report on and control company performance, payables, cash collections, and cash flow. The Eclipse general ledger supports multi-company, multi-division, and multi-branch reporting, including consolidated reporting, along with customizable balance sheet and income statements, using the integrated financial report writer.

Johnstone-Specific Set-Ups

  • Product files
  • Vendor files
  • User authorization profiles
  • User menus and screens
  • Contact files

Johnstone-Epicor Eclipse Customers (Headquarters Locations)

  • Muskegon, MI
  • Warminster, PA
  • Jacksonville, FL
  • Knoxville, TN
  • Las Vegas, NV
  • Tacoma, WA
  • Columbus, OH
  • Hammond, IN
  • Houston, TX
  • Fort Lauderdale, FL
  • San Diego, CA
  • Oakland, CA
  • Albuquerque, NM
  • Oklahoma City, OK
  • Fayetteville, NC
  • Kenilworth, NJ
  • Tampa, FL
  • Fresno, CA
  • Cincinnati, OH
  • North Highlands, CA
  • Dayton, OH
  • Dallas, TX
  • Odessa, TX
  • Providence, RI
  • Florence, SC
  • Montgomery, AL
  • Jacksonville, NC
  • Traverse City, MI
  • Tulsa, OK
  • Farmingdale, NY
  • Albany, NY
  • About Epicor

    Epicor Software Corporation is a global leader delivering business software solutions to the manufacturing, distribution, retail, and services industries. With 40 years of experience, Epicor has more than 20,000 customers in over 150 countries. Epicor solutions enable companies to drive increased efficiency and improve profitability. With a history of innovation, industry expertise, and passion for excellence, Epicor inspires customers to build lasting competitive advantage. Epicor provides the single point of accountability that local, regional, and global businesses demand. For more information, visit www.epicor.com .

    Success Highlights:


    • Over 15 years of successful Johnstone-Epicor Eclipse implementations
    • Dedicated Johnstone implementation processes and training resources
    • Well-versed Johnstone data conversion specialists and setup
    • Johnstone-specific implementation project planning tools


    • Epicor Eclipse


    • Automatic nightly updates of product, pricing, and costing data
    • Automatic updates of Johnstone mailers and prices for customers
    • Inventory sharing and visibility at participating Johnstone locations and distribution centers
    • Automatic purchase order transmission to Johnstone, including the option for drop shipments to approved vendors
    • Automatic updates of purchase orders with advance shipment notification
    • Automatic creation of payables for Johnstone and approved vendors
    • Honeywell and White Rodgers reporting options