Pete’s Hardware Company

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Founded in 1926, Pete's Hardware Company is currently operated by fourth generation family members of the original owners. The hardware retailer has been serving customers from the same location for 91 years. With 9,000 square feet of retail sales and warehouse space, Pete's Hardware relies on the Epicor Eagle retail business management solution to keep operations in tip-top shape.

Technology to streamline the business

“In 1981, we were at a point where we had grown and needed technology to help streamline the business,” said Linda Roark, owner, Pete's Hardware Company. “We were handwriting everything and wanted a solution that could help us address inventory. We installed the Epicor solution-at that time it was known as Triad-because it had strong retail hardware and inventory functionality.”

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"Epicor has helped us keep the playing field level with some of the big-box competition. We are able to be more successful when we utilize the system properly, especially when it comes to controlling inventory and having accurate information, which also ties into growth."

Linda Roark, Owner | Pete’s Hardware Company
Company Facts
  • Location: Castro Valley, California
  • Industry: Hardware and Home Center
  • Number of Locations: 1
  • Number of Employees: 42
  • Website:
  • Co-op: Ace Hardware

  • Effectively utilize a technology solution to streamline processes in a growing business

  • Epicor Eagle
  • Epicor Eagle Accounts Payable, Receivable, and General Ledger
  • Epicor Eagle Dynamic Promotions
  • Epicor Eagle In-Store Gift Card
  • Epicor Eagle Mobile RF
  • Epicor Eagle Purchasing and Receiving

  • Improved inventory control 
  • Save time with purchasing and receiving functionality
  • Easily access information with strong hardware retail capability
  • Streamlined accounts receivable, general ledger, and accounts payable processes

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“We were also experiencing many other challenges, such as our point of sale (POS) and receivables processes didn't flow together,” said Roark. “Easily accessible information about items currently on hand and what needed to be ordered wasn't something we could quickly access. Inventory control was an important factor in the selection of Epicor Eagle software, but it had to work in conjunction with our POS, too. The Eagle solution has helped us eliminate those challenges and shows us areas that need special attention.”

Organized account information

When customer data is organized logically, businesses don't waste time searching for details. Pete's Hardware conveniently manages account information with a variety of tools from Epicor. “We have used the accounts receivable, general ledger, and accounts payable functionality within Eagle software from the beginning,” said Roark. “Before, every in-house account had a paper file. Paperwork was manually processed, filed, and sent out at the end of each month. Payments were done manually, so every in-house account had had its own file and statement card.

This process is now organized, efficient, and helps us remain profitable by keeping our data precise.”

Customized gift card program

Gift cards offer a valuable business strategy that Pete's Hardware uses to reinforce their brand and drive sales. “My receivables employee frequently says, 'You know, In-Store Gift Card was one of the smartest tools you ever installed from Epicor,'” said Roark. “It's because of the pricing, the fact that the cards are reusable, and more environmentally friendly. When a gift card is zeroed out, if it's still in good condition, we can recycle through it again for another customer. We are also able to create our own design for the cards to help heighten our brand. Eagle In-Store Gift Card has easy-to-use features and gives us all the benefits of offering gift cards without third-party restrictions or high transaction costs.”

More accurate inventory

“We use the Epicor Eagle Mobile RF solution for inventory, ordering, and labeling. There's always someone walking around the store with a Mobile RF gun. It's freed up the department heads, since the employees are able to now do some of that work themselves instead of having department heads spend time writing down information for employees. It saves management some time from going back and forth or miswriting something and having to double-check. We can just scan items on the spot and the information goes straight to the software. Our inventory is definitely much more accurate. Eagle Mobile RF helps us place proper orders so we don't end up with extra inventory,” said Roark.

A level playing field

“There is a lot of competition in our area,” said Roark. “We are surrounded by Home Depots, Lowe's, and, of course, there's always Amazon online. Epicor has helped us keep the playing field level with some of the big-box competition. We are able to be more successful when we utilize the system properly, especially when it comes to controlling inventory and having accurate information, which also ties into growth. Now, because our information is more accurate, our revenue numbers are more accurate. We're able to use appropriate dollars to grow the business.”

Epicor solutions are designed around the unique operational needs of manufacturers and are available in the cloud or on premises. Customers can better manage complexity and focus on core growth activities.

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