Mar-Span Home Hardware Building Centre

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Mar-Span Home Hardware Building Centre of Drayton, Ontario is among the largest stores in the Home Hardware buying group. They were long-time users of Epicor Dimensions™ and decided to upgrade to the Epicor Eagle N Series business management and point of sale (POS) system. Dennis Diefenbacher, accounting and IT at Mar-Span, said that the Epicor Eagle N Series system has helped them cope with growth, address challenges in financial and inventory planning, personnel training, customer experience, and business intelligence—helping Mar-Span to grow efficiently and profitably.

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The Eagle solution has definitely decreased the workload and allowed us to do more per person. Information is now accessible with one click of a button. The transparency and reporting capabilities of Eagle software give us the ability to easily locate and fix mistakes. 

Dennis Diefenbacher, Accounting and IT | Mar-Span Home Hardware Building Centre
Company Facts
  • Location: Drayton, Ontario 
  • Industry: Hardware and Home Center
  • Number of Locations: 1
  • Website:
  • Co-op: Home Hardware

  • Grow business while providing exceptional customer experience
  • Operate profitably

  • Epicor Eagle N Series
  • Epicor Compass
  • Epicor Eagle Inventory Manager

  • Increased sales 80% in past five years
  • Reduced time for employee onboarding and training
  • Improved inventory management efficiency
  • Enabled real-time financial and operations data
  • Provided technology platform for the future

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Ease of use speeds new employee training
“Continually increasing sales provides us with the opportunity to hire more employees. Epicor Eagle N Series software is much easier to use and train people than our previous solution. They’re usually up and running the first day,” said Diefenbacher. “Young people expect software to work a certain way and Eagle N Series does.”

“Even creating reports is intuitive in Eagle N Series software. Our previous software had a reporting system that’s second to none, but you had to be an extreme user to get the settings right,” he recalled. “With Eagle N Series, new employees are able to easily figure it out. It does what it’s supposed to do. We use Epicor Training on Demand to get them started, but they’re self-taught once they know the basics. The learning process is phenomenally different.”

User interface offers increased flexibility
Eagle N Series makes it easier to find and display all the information a user needs. “Searching within POS, purchasing, and inventory maintenance now runs simultaneously. You can flip between all your screens—increasing efficiency. Further, Eagle N Series software allows you to customize reports and screen views to suit your needs. You can go to any Eagle Viewer—from POS to inventory—and customize them,” said Diefenbacher.

Efficient, real-time reporting
The real-time reporting capabilities of Eagle N Series have been a huge benefit for Mar-Span. “On the accounting side, the difference between our previous software and the Eagle solution is night and day. Eagle is date-driven instead of period-driven,” Diefenbacher said.

Mar-Span has maintained an accounting staff of just two people amid an 80 percent increase in sales over five years. “The Eagle solution has definitely decreased the workload and allowed us to do more per person. Information is now accessible with one click of a button. The transparency and reporting capabilities of Eagle software give us the ability to easily locate and fix mistakes.”

Optimized inventory management
Epicor Eagle Inventory Planner also helps purchasing and inventory management staff work more efficiently. “We used to go row by row ordering off the shelf,” Diefenbacher remembered. “Now, with the Eagle order point system, we sit down for an hour at the end of the day, run the reports, make any necessary adjustments, and send it off to Home Hardware and our other vendors. We also use RF barcode readers to receive inventory—which has dramatically increased efficiency. They allow team mobility, and if we get behind, more staff can hop on the RF guns to get more done simultaneously.”

“The Eagle N Series solution helps us onboard new staff, keep up with growth, and reassures us that our margins are there,” said Diefenbacher. “By being able to customize reports through the power of Compass software, we can easily to stay on top of our ever-growing inventory.”

Support for Canadian retail
Diefenbacher is pleased at the attention Epicor is paying to its Canadian customers and its collaboration with Home Hardware. “Epicor has made some big steps in meeting the specific needs of the Home Hardware community, and we look forward to this relationship continuing long into the future,” he said. “We’ve never regretted upgrading to the Eagle N Series system. We get numbers and information faster, and it’s nice to be part of a company that is looking forward.”

Epicor solutions are designed around the unique operational needs of manufacturers and are available in the cloud or on premises. Customers can better manage complexity and focus on core growth activities.

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